Senior Product Manager, Onboarding

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

About the team

The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere anytime. We combine technical expertise with a deep understanding of our customers needs to design and build unified intuitive and scalable products. As a team we thrive in a collaborative and fast-paced environment constantly iterating and pushing boundaries to deliver exceptional product experiences.

What youll do

As Senior Product Manager Onboarding you will own and optimize the critical first interactions that our users have with our products. Youll be responsible for creating a delightful and frictionless onboarding experience that empowers new customers to understand our products value get set up with Airwallex whilst balancing with KYC initiatives to minimise risk of fraudulent users and bad actors on the platform.

This role is based in Singapore.

Responsibilities:

• Own the strategy for customer onboarding mapping the ideal journey from discovery to sign-up to product adoption

• Utilize data and analytics to identify pain points measure success and drive continuous improvement of the onboarding flow

• Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey

• Strike the right balance between a frictionless onboarding process and robust KYC controls to mitigate risk to Airwallex and our customers

Who you are

Were looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have but are not mandatory.

Minimum qualifications:

• 5 to 10 years of overall professional experience

• Experience in product management go-to-market propositions product design product planning and development

• Experience taking products from ideation to delivery ideally at global scale

• Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences

• Bachelors degree or higher with exemplary academic achievements

Preferred qualifications:

• Solid understanding of Onboarding UX/UI KYC and/or Risk

• Experience in any of the following is a plus: hyper growth startup environments software engineering financial product industry
  

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Senior IC