Account Manager, SME & Growth

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

What youll do

As an Account Manager at Airwallex you will work cross functionally engaging with many teams across Airwallex including sales product engineering marketing finance and strategy. This role will predominantly focus on upselling cross-selling & building multi-stakeholder relationships with your portfolio of SME customers.

We are looking for a technology-minded Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business.

This role is based in Singapore.

Responsibilities:

• Build deep relationships with your portfolio to best understand their needs & provide value based solutions utilising our range of products and services

• Be an advocate for Airwallex and ensure our Business Account (SME) customers are using our services to their full potential

• Achieve revenue targets by focusing on input metrics to deliver the relevant outputs

• Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success youre driving

• Build relationships with internal stakeholders to share insights from customers & help build out the roadmap of products from this

Minimum qualifications:

• You have experience at least 3 years of B2B experience managing and growing technology/Fintech relationships with SME accounts

• Strong verbal and written communication in English

• You have worked previously with complex sales feeling comfortable selling to C-level executives

• You are a relationship builder you build meaningful collaborative relationships with all people that you work with both internally and externally

• You can speak to anyone you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains

• You are a problem solver you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others

• You are success-oriented and hold yourself accountable for delivering key outcomes including KPIs and revenue targets

• You are technically minded and have prior experience working in API B2B sales or account management for a similar organisation

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Manager