Customer Service Coordinator
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
At Medtronic we believe in thinking differently to solve problems drive progress and deliver meaningful innovations that improve lives. Join our Customer Service team and play a vital role in supporting our Service and Repairs operationsensuring excellence in service delivery and customer satisfaction.Based at our Horsley Park service centre the Customer Service Coordinator is a key contributor to the smooth operation of our Service and Repair function. You will be the central point of contact for service-related inquiries providing administrative support coordinating service activities and ensuring timely and accurate communication with our customers and internal teams.
Responsibilities may include the following and other duties may be assigned:
Act as the primary contact for all service-related customer communications delivering a responsive and empathetic experience.
Provide comprehensive administrative support including invoicing reporting and documentation management.
Coordinate and manage Preventative Maintenance Scheduling to ensure timely service delivery.
Follow up on outstanding service quotes and liaise with customers to facilitate approvals.
Support the management of the equipment loan pool including tracking and follow-up of outstanding loans.
Support calibration of test equipment.
Required Knowledge and Experience:
Requires minimum of 4 years of relevant experience
Proven experience in customer service ideally within a healthcare or technical service environment.
Strong communication skills with a customer-first mindset.
High attention to detail and strong analytical capabilities.
Excellent time management planning and organisational skills.
Ability to work proactively and independently in a fast-paced environment.
Strong team collaboration and interpersonal skills.
Experience with Salesforce preferred
Experience with SAP or similar ERP systems preferred (training provided).
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
IC
Key Skills
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
