Customer Success Manager Parental leave contract

Job Description:

IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising.

The Customer Success Manager (parental leave contract) will partner with Leadership Senior Customer Success Managers and Sales to successfully onboard retain and grow clients. The primary focus of this role is to shorten time to value realization cement strong relationships with key stakeholders and ultimately achieve renewals for our most valued accounts.

As a part of our Customer Success team this role offers the potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager you will finesse your technical communication and commercial skills.

What youll do:

• Understand the digital advertising ecosystem of advertisers agencies platforms publishers and media technology partners

• Build a solid understanding of all IAS products and processes

• Manage a dynamic high-volume list of clients (buy-side)

• Oversee the lifecycle and all aspects of client health including on-boarding value realization and renewal while spearheading further adoption of IAS services

• Act as the lead point of contact and account owner for all matters specific to assigned clients providing problem resolution and escalations in a timely manner

• Prepare regular reporting and data analysis of client activity

• Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions

• Attend external meetings and present to clients

• Create process and methodology documentation

• Develop client relationships to incorporate a deep understanding of client goals

• Communicate client needs and act as an internal advocate for owned clients.

• Adhere to IAS values at all times

What youll need:

• Ideally 2-4 years experience in a client facing CS or Account Management role in Ad Tech Agency or Platform

• Experience in successfully working across a diverse client portfolio with multiple client stakeholders

• Strong analytical skills with the ability to identify business issues analyze data draw conclusions and develop actionable strategic recommendations

• Understanding of online advertising and marketing industry is a must

• Ability to learn quickly and grasp different processes and systems

• Enthusiasm to work in a fast-paced and demanding environment

• Ability to prepare clear and concise client-ready documents

• Exceptional organizational skills with a proven track record of successfully managing projects to completion and precise attention to detail

About Integral Ad Science:

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industrys most actionable data to drive superior results for the worlds largest advertisers publishers and media platforms. IASs software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information visit .

Equal Opportunity Employer:

IAS is an equal opportunity employer committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race color nationality gender gender identity or expression sexual orientation religion disability or age. We strongly encourage women people of color members of the LGBTQIA community people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

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Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner please send an email introducing your company to We will get back to you if theres interest in a partnership.