Community Association Manager
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ALAMO MANAGEMENT GROUP COMMUNITY ASSOCIATION MANAGER
About AMG:
Alamo Management Group is a local homeowners association or HOA management company with a focus on being a unique place of employment. We are customer service centered with strong family and neighbor values. We do not want to be like other companies and our belief is that by creating an amazing customer experience we will achieve long-term success.
We pride ourselves in our determination to change the negative stigma of HOAs. To achieve this we look for employees who are ready to learn able to take on challenges and strive to provide the best customer experience to our vendors developers and residents.
Job Summary:
Daily work involves customer service vendor management project management public speaking finance budgeting and conflict resolution. Many candidates joining our company have experienced previous success in areas such as retail restaurants and administrative or task/project management roles; they are able to work independently with some supervision and direction. We are primarily a customer service and communication company that just happens to be in the property management industry. Handling difficult customer situations is an essential trait as we deal with a high number of conflict resolution scenarios.
Community Manager Responsibilities:
- Effectively manage a portfolio between 2500-3000 homes.
- Work directly with the BOD of each community. This includes the following:
- Advise the BOD on decisions and best practices
- Attend BOD meeting at agreed time by the BOD
- Implement BOD decisions and processes.
- Weekly Updates
- Effectively run all BOD meetings. This includes the following:
- Prepare meeting notices agendas and presentations
- Draft meeting minutes
- Manage all vendors within each community and ensure all contractual obligations are met.
- Design and prepare Request for Proposals
- Perform site inspections on a regular basis
- Draft and keep all community records
- Keep association files organized on server
- Update portals
- Monthly newsletters
- Handle all Eblast for the communities
Community Rules and Regulations
An HOA manager is typically involved in drafting and enforcing community rules and regulations. These rules govern behaviors that are intended to help maintain a visually appealing neighborhood while protecting property values. Rules and regulations usually govern landscaping and home maintenance requirements; on-street parking; building additions; and exterior home appearance. An HOA manager monitors community activities hears complaints from homeowners and investigates and resolves issues.
Maintenance and Upkeep
An HOA manager is responsible for the general maintenance and upkeep of common areas in a community. Managers must ensure that neighborhood equipment lighting and gates are all in good working order. A manager may be responsible for working with local vendors to uphold this responsibility.
Site Inspection
An HOA manager is responsible for bi-weekly community site inspections in which they survey the area for violations according to the HOAs rules and regulations. The community manager assigns violations to homeowners who have infractions according to the rules and regulations of the neighborhood. An HOA manager may issue fines against non-compliant homeowners if rules are consistently violated.
Other Responsibilities:
An HOA manager handles the financial matters of the HOA they manage including the collection of association fees from residents. they may also work in coordination with a council or board comprised of community members who live in the neighborhood. These board members help facilitate neighborhood meetings; keep residents up to date on changes to rules and regulations; and serve as unofficial internal representatives of the management company. The HOA manager may conduct annual elections to select new board members.
Core Experience & Background:
- Proven success in customer servicedriven roles (retail restaurant hospitality or similar)
- Experience in administrative project coordination or task management roles
- Exposure to vendor management or working with external partners
- Background in property management or community management (preferred not required)
Key Skills & Competencies:
- Exceptional communication skills (written and verbal) including public speaking
- Strong conflict resolution and de-escalation abilities
- Ability to handle high-volume high-pressure customer interactions
- Solid project management and organizational skills
- Experience with or understanding of budgeting and basic financial management
- Ability to prioritize tasks and manage multiple responsibilities simultaneously
What we offer:
- Comprehensive benefits package including medical dental and vision
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid time off for vacation holidays medical and volunteering
- Paid parental leave
- Training and educational assistance
- Support programs including Employee Assistance Program and Calm Health
- Optional benefits including short- and long-term disability life insurance and pet insurance
- Most importantly a caring team who is dedicated to your success!
Required Experience:
Manager
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
CCMC is a large-scale community association management provider for HOA services. Our team builds community by bringing people together.
