Capital Projects Customer Assistant

Job Title:Capital Projects Customer Assistant

Location:Durringtonor Falmer (2 days onsite 3 days WFH)

Contract Type:Perm

Hours:37

Salary:30000-32500per annum

Job Overview

Southern Water isseekinga confident and organised Capital Projects Customer Assistant to support the planningcoordinationand delivery of strategic customer engagement activities across our investment programme. This role is central to building strong relationships with our communitiesprotectingand enhancing our reputation and ensuring customers and stakeholders are kept informed through clearhonestand targeted communications.

You will work closely with delivery partnersstakeholdersand internal teams to ensure our projects are communicated effectively complaints are reduced and communities feel supported and engaged. This is a varied role with opportunities to grow shadow projects and eventually step up to lead initiatives of your own.

OverallPurpose of the Role

- Support the planning and delivery of communications activities across the Southern Water region based on Customer Impact Assessments and Communications Plans.

- Lead on team administrative tasks reporting and event organisation.

-Identifyopportunities for continuous improvement in how we engage with customers and communities.

- Act as a key liaison between Southern Water deliverypartnersand local communities.

We are committed to making a positive difference in the communities we serve. As part of our team you will have the opportunity to contribute to meaningful infrastructure projects that shape the future while building your career in a supportive and collaborative environment. We offer professional development opportunities flexible working arrangements and a chance to make a tangible impact on both our customers and the environment.

About You

We are looking for someone who is organised confident and eager to grow into a future leadership role. You will thrive in a fast-paced environment enjoy networking and be comfortable standing in front of customers and stakeholders.

Knowledge and Experience

- Background in customer management and communications (marketing or education experience ideal).

- Strong understanding of communication channels campaignmanagementand emerging techniques.

- Experience in a larger organisationis a bonus.

Capabilities

- Excellent written and verbal communication skills with the ability to simplify complex informationand to engage stakeholders at all levels.

- Strategic thinker with the ability to independently drive forward workplans.

- Strong influencing and relationship management skills at all levels.

- Resilient under pressure able to handle sensitive issues with integrity.

- Flexible and willing to work irregular hours when.

- Confident self-starting and detail-oriented with strong organisational skills.

Key Highlights

- Opportunity to work across the entire Southern Water region.

- Exposure to diverse projects and stakeholders.

- Structured progression path into a team lead role.

- Learn from experienced colleagues across all areas of capital projects.

- A supportive team of seven with plenty of variety and opportunities to make an impact.

Package

This role will be full time Monday to Friday with a hybrid approach between our Durringtonor Falmeroffice and working from home with occasional travel tositeswhen.We are offering a salary of up to 32500per annum as well as other benefits including:

Generous pension up to 11% company contribution

25 days annual leave

Life assurance equal to 4x salary

Salarysacrificeelectric car scheme (after 6 months service)

Health Cash Plan

Full funded eye tests

Two paid volunteering days a year

Occupational health service

Discounts with over 800 popular retailers

Digital GP service

Study support may be available for job-related qualifications

Competitive maternity leave and flexible return to work options

Cycle to work scheme

Join ourCapital Projects customerteamand see how far your career could progress with a company committed to career progression training and development opportunities our customersand the environment.

Does this opportunity excite you butyourenot 100% sure if you meet all the requirements for the role Or are you concerned that normal office hoursarentpossible given your personal circumstances Whilst wecantaccommodate every flexible working requestwelltry to find a practical solution. So why not engage with us and find out more about this role

If this roleisntquite whatyourelooking for but are keen to be contacted about opportunities at Southern Water you can register your details here:Introduce Yourself ()

Our customers are at the heart of everything we do because delivering water for life is our core purpose. To achieve this we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support because when problems appear fixing them is our top priority.Thatswhy our peoplejoin togetherand support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family meansyoullbecome part of our incident support team. During your interview your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement:

Please note: If you are an existing Southern Water employee you will need to confirm within your application that yourManageris aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months) will beas part of the recruitment process. If you do not meet these criteria your application will not be considered.

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