Workplace Experience Coordinator

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Workplace Experience (Wx) Coordinator - JLL

Position Overview: The Workplace Experience (Wx) Coordinator is responsible for delivering an exceptional onsite workplace experience for all Amgen personnel guests and partners. This role supports daytoday customer service operations event coordination space readiness communications hospitality activities and alignment with JLL service standards. The Wx Coordinator partners closely with Facilities Operations Vendor Services EHSS Quality Security Engineering and other stakeholders to ensure the site environment is welcoming safe compliant and highly functional. This role requires strong communication skills high attention to detail and a customercentric mindset while supporting a fastpaced regulated environment.

What your day to day will look like:

Workplace Experience & Customer Engagement

• Serve as a primary point of contact for daily occupant questions requests service needs and general Wx support.

• Support a welcoming professional and customerfocused environment in lobbies office areas collaboration spaces and general common areas.

• Assist with daily site experience walk-throughs ensuring cleanliness safety wayfinding supplies and overall readiness.

• Maintain communication boards visitor information and messaging updates across key areas.

• Assist with employee onboarding support workspace orientation and facility familiarization.

Event & Space Coordination

• Coordinate small- to midsize onsite events including room setup logistics meeting support and vendor coordination.

• Assist with seating plans space readiness signage conference room functionality and occupancy-related tasks.

• Partner with Facilities IT Security and departmental representatives for event and meeting requirements.

• Support workplace programs (awareness days engagement activities wellness touchpoints etc.).

Vendor & Service Partner Support

• Collaborate with the Vendor Service Manager to ensure vendor teams (cleaning landscaping pest control hospitality etc.) deliver consistent service standards.

• Confirm execution of daily service routes spot checks and readiness activities.

• Communicate service gaps or issues escalating when necessary.

• Coordinate and help verify completion of workplace experience tasks executed by vendors.

Communication & Stakeholder Support

• Assist with internal communications announcements updates and digital postings related to workplace experience.

• Capture and relay feedback from occupants to support continuous improvement efforts.

• Maintain updated workplace guides SOPs playbooks and Wx service documentation.

Operations Support

• Submit track and update work orders in Maximo or other systems as needed (training available).

• Support facility readiness for internal audits inspections and walk-throughs.

• Assist in emergency response messaging coordination and safety protocol adherence during events.

• Help maintain documentation related to space use events visitor activities and Wx operations.

Required Qualifications

• Strong customer service experience in hospitality workplace experience facilities coordination or administrative support roles.

• Excellent verbal and written communication skills.

• Proficiency with MS Outlook Excel and basic office applications.

• Strong interpersonal skills with the ability to work across multiple teams.

• Ability to manage multiple tasks in a high-paced environment.

• Ability to safely move throughout labs offices and manufacturing areas; occasionally lift up to 50 lbs.

• High attention to detail and reliability in daily execution.

Preferred Qualifications

• Experience in a GMP biotech or highly regulated facility preferred.

• Experience working with CMMS systems such as Maximo.

• Exposure to event planning hospitality services or customer-facing service roles.

• Experience working with vendor teams or service providers.

Competencies

• Customer-first mindset

• Strong communication & service delivery skills

• High organization and documentation accuracy

• Ability to maintain composure under changing priorities

• Strong collaboration with cross-functional teams

• Proactive selfmotivated and solution-oriented

• Commitment to safety professionalism and service excellence

Location: New Albany Ohio

Schedule/Shift: Onsite Full-Time

Work Environment: GMP-regulated pharmaceutical campus. May require limited support during special events early morning activities or occasional after-hours needs.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.