Digital Services Assistant Manager – 12M FTC
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role: Digital Services Assistant Manager Online Digital Services Team
Contract: 12M Fixed Term Contract
Shift pattern: Full Time
Location: Nottingham
Closing date: 4th April 2026
Recruitment Partner: Matthew Nelligan
What youll be doing
The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms ensuring that they operate effectively deliver value and always enhance the customer experience. Our Digital Services team is comprised of four main areas: Digital Promotions & Events team Digital Product Enrichment Team Digital Services Projects & Transformation support team and Digital Content Systems Support team.
We have a new opportunity to join our team operating in the Digital Services Promotions space to be a key subject matter expert contributing to a range of digital & business wide transformation projects. We have a very ambitious and challenging plan ahead to improve our colleague and shopper experience to achieve our overall goals for Boots and our customers.
Key responsibilities
You will oversee daily workload planning and prioritisation ensuring the team can effectively respond to changing priorities manage adhoc requests and consistently deliver highquality BAU activity. You will act as a point of escalation supporting assistants in resolving issues and keeping stakeholders informed with clear expectation management.
You will coach lead and support a team of assistants ensuring they have the skills and knowledge required to accurately build and validate promotions. You will champion capability development encourage continuous improvement and embed high standards across the team.
You will use your specialist knowledge of promotions to improve processes strengthen ways of working and eliminate inefficiencies. Developing your knowledge as a subject matter expert you will help shape decisions uphold bestpractice standards and ensure the accurate delivery of online promotions from setup through to launch.
You will build strong relationships and work closely with Ecommerce Loyalty Trading and the wider Operations team to ensure all online promotion activity lands accurately and on time. You will support effective communication between teams and foster a collaborative environment that ensures operational success.
You will represent Digital Services in broader digital transformation projects providing operational expertise to influence decisions and future partnership with your manager you will ensure projects are scoped effectively executed to a high standard and deliver meaningful improvements for colleagues and customers.
Develop appropriate reporting and analysis to maintain and improve our data requirements and find gaps or opportunities to increase conversion and customer engagement.
What youll need to have (our must-haves)
We are looking for someone who is passionate about customers has an eye for detail and a pragmatic approach with operational experience.
You are passionate about developing others - supporting coaching and empowering your team to grow their skills build confidence and deliver highquality work. You create an environment where people feel supported motivated and able to do their best.
Experienced and confident in managing stakeholders across multiple teams levels and third parties holding to account and escalating when required not shying away from challenges and able to call out when things are off track.
Curious and proactive mindset consistently seeking to understand the why behind processes and decisions. Confident in questioning the status quo when necessary and comfortable taking ownership of their learning and development.
Flexible and available to work out of hours early mornings and late evenings on occasion if required and provide escalation support where required (this would be in discussion with your manager on the frequency).
With our website available for customers 24 hours a day working times will vary at short notice and require some early mornings from 5am to ensure everything is accurate and signed off ahead of customer peak shopping periods but this role will plan that for themselves and part of the wider team in advance.
Rewards designed for you
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Whats next
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots
Keywords
a variety of projects on behalf of Digital Services
input and guidancetechnical aspects of these areas to support informed decision-making.
You will provide expert advice and guidance
offering solutions to technical challenges and helping to shape project decisions.
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
