Offboarding Analyst, Americas

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

Key Responsibilities:

Exit Management Employee Experience Process:

The main responsibility is focused on the delivery of positive employee experience and customer satisfaction in the execution of the exit management process ensuring compliance with Company policies and legal requirements.

Receive assign update classify process cases in case management application for exit management

Ensure integrity completeness timeliness and accuracy of transactions & documentation

Proactively monitor cases and determine appropriate action if any action is needed (time; quality)

Responsibility for delivering upon agreed SLAs

Participate on daily huddles and follow the instruction of the direct team supervisor regarding priorities and assignments

Update the knowledge management system with new available documents or guidelines

Advocate first time right accuracy in documentation and processing

Conduct regular reviews of existing processes and documentation ensuring that all processes are documented accurately and kept up-to-date with the latest information.

This role will be responsible for supporting transformation projects across the organization from exit management side.

CONNECT: Stakeholder Management and Partnership:

Connect and partner with key functional teams (Benefits Payroll ERLR) to assure positive employee Exit experience

Connect with customers and managers to gather insights and feedback aimed at making processes more efficient and improving services.

Work closely with stakeholders to ensure all processes and procedures comply with current policies and legal requirements.

Assure alignment with stakeholder needs and situations

Continuous improvement:

Identify areas for improvement on daily operational processes

Provide support to implement improvement initiatives

Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference

Focus on increasing satisfaction surveys results employees and customer

Participate on training to improve performance process acumen and gain additional knowledge required

Act as a Subject Matter Expert (SME) by developing and maintaining training materials and resources.

Provide training and support to team members on updated processes and compliance requirements.

Perform special projects and related duties as assigned

Required Knowledge Skills and Abilities (Uncompromised requirements for the role):

Understanding of the stakeholder matrices reporting lines process ownership and transactional downstream impacts.

Process oriented mindset with ability to follow prescriptive process to drive compliance to legal and regulatory requirement specific to cluster/region.

Ability to perform administrative activities.

Demonstrates customer orientation and customer service skills

Ability to accurately collect information to understand and assess the clients needs and situation

Strong organization skills attention to detail and follow through to resolve any outstanding issues

Sense of initiative and ability to prioritize workload and provide timely follow-up and resolution.

Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance in a concise and professional manner

Discretion professionalism confidentiality and judgment

Technology Savvy with knowledge of common office productivity software and the ability to learn customer service software applications (e.g. MS Office email fax Internet Explorer)

Ability to work effectively in a fast-paced self-directed team-based environment

Enthusiastic team player with a strong drive to create a positive work environment

Continuous learning mindset - always curious learn from mistakes be open minded and willing to learn with others and willing to share knowledge

Great work ethics be reliable meet deadlines deliver the results be open to receive feedback

Experience and Skills:

Learning agility and ability to solve complex cases.

Good Oral and written communication.

Experience in one or more HR Functional domains (WDM R&O Benefits Compensation HRIS Workforce Data Administration HR Business Partnering Employee Relations) or Payroll.

Experience using Case Management tools (ideally SFDC).

Prior experience in HR and Workday system

Good Excel & PPT skills.

Languages skills: English (oral and written) - Portuguese

Required Skills:

Preferred Skills: