Customer Support Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
We are hiring a Customer Support Delivery Manager to support our Nordic grid operator customers using PowerOn Reliance Energy Management System (EMS). This is a high impact customer facing individual contributor role responsible for production system support case management technical issue coordination and ensuring customer satisfaction across our top accounts in the Nordics.In this role you will serve as our primary Nordics-based support interface working closely with global Reliance support engineers and internal stakeholders.
Job Description
Key Responsibilities
- Act as the primary support interface for Nordics grid operators using the PowerOn Reliance EMS platform (Statnett Fingrid SVK Vattenfall OneGrid and others).
- Oversee production system support ensuring all customer-raised cases are logged prioritized and resolved within contractual service levels.
- Coordinate technical work with Reliance support engineers globally ensuring the right expertise is engaged for issue resolution.
- Track the case backlog drive timely progress and maintain clear communication with customers and internal teams.
- Provide regular reporting to stakeholders including KPI performance backlog status risks and customer sentiment.
- Support continuous improvement and Lean activities to optimize processes and reduce case cycle time.
- Strengthen customer relationships through professional communication expectation management and proactive updates.
- Participate in occasional onsite visits to Nordics customers when required.
Essential Qualifications
- Deep technical experience with the Reliance EMS product.
- Proven experience working in technical customer support digital services or software operations roles.
- Strong organizational and prioritization skillsable to manage multiple cases stakeholders and deadlines simultaneously.
- Excellent customer-facing communication both written and verbal.
- Ability to understand commercial contractual obligations and ensure support delivery aligns with them.
- Professionalism ownership and comfort working autonomously in a fast-paced environment.
Nice-to-Have Skills
- Prior experience supporting Nordic grid operators or working in the transmission/distribution software domain.
- Familiarity with other GE Grid Software platforms (e.g. Series 6 ADMS).
- Experience with Lean/continuous improvement tools.
- Ability to interpret technical logs/data to support troubleshooting (no software engineering background required).
What We Offer
- A unique opportunity to support GE Vernovas top Nordics customers and be directly responsible for a critical line of support.
- Work on one of Grid Softwares most complex products (PowerOn Reliance EMS) in a market undergoing major transformation.
- Hybrid/remote flexibility with customer-facing impact.
- Growth opportunities as the Nordics support model expands.
- A supportive global team of highly skilled Reliance experts.
Additional Information
Relocation Assistance Provided: Yes
Required Experience:
Manager
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
