FLEX Technical Deployment Specialist

This is a temporary position.

JOB SUMMARY

Manages and provide technology deployment services for managed franchised and above property locations in the US and Canada The candidates initial primary assignment will be to execute work supporting the successful implementation of the Power of M project across U.S. and Canadian hotels. This role includes collaborating with internal project leaders and key property stakeholders contributing to process improvement workstreams and completing other assigned tasks. All work will be delivered in alignment with service level agreements internal departmental standards and a strong focus on customer satisfaction. Models aspects of a project planning framework to ensure the functionality deployment and support needs are well documented communicated and met accordingly. Facilitates the successful execution of all deployment activities for assigned projects. Liaises with peers with the US/CAN technology team and broader global technology and operations organizations as required. Manages vendor responsibilities when applicable. Occasional travel may be required.

CANDIDATE PROFILE

Required Experience & Education

Undergraduate degree or equivalent combination of education technical training or work/military experience 3 years experience managing technical and/or technical implementation/deployment projects that include software and hardware upgrades 3 years experience/proficiency with Microsoft Office Suite and applications (Word PowerPoint Excel Outlook SharePoint Skype Visio Teams)

Ability to travel occasionally

Availability to work outside of traditional business hours to facilitate project events as needed

Preferred Qualifications and Experience Working knowledge FOSSE and/or Lightspeed PMS

Strong business acumen and understanding of hotel operations and processes

Experience with agile concepts

Experience in developing effective business relationships with peers stakeholders and other leaders

Experience in managing a project team including problem identification/resolution negotiation and conflict management skills

Working knowledge of Marriott Information Technology standards

Experience in change control processes

Strong organizational written and verbal communication and presentation skills

Candidate Attributes: Input to strategic planning and thought leadership

Excellent listening and documentation skills

Solid organizational and analytical skills for planning coordinating and monitoring implementations

Ability to identify and recommend approaches to address risks in a positive manner

Effective presentation and public speaking skills

Negotiate issues resolution with key stakeholders including senior leaders Ability to consistently negotiate a win-win outcome

Ability to work independently with minimal supervision

CORE WORK ACTIVITIES

Leadership Represents the stakeholders technical and operational interests in the development and design functionality deployment and support of initiatives Aligns and partners with project teams and change management forums to contribute to the overall messaging.

Functions as a key resource in managing change for US & Canada stakeholders

Communicates and leads change management efforts for stakeholders in support of technology initiatives

Serves as the liaison across disciplines as needed for successful project deployment and operations.

Participates in beta and pilot processes evaluating the product capabilities against functional requirements operational and technology standards

Reviews and improves implementation methods to reduce project costs and increase effectiveness without jeopardizing objectives

Collaborates with designated business brand and operations representatives to ensure systems are evaluated and operations are ready to receive new technology and upgrades.

Managing Execution/Building Relationships

Identifies deployment opportunities and partners with various teams to evaluate and implement solutions.

Manages the deployment plan and schedule for software bug fixes and hardware upgrades

Establishes a communication plan for various stakeholder groups and properties; sets meaningful expectations.

Assesses hotel infrastructure and hardware to inform deployment and support needs

Serves as an escalation point-of-contact for the Continent teams and is a liaison between business sponsor IT and hotel stakeholders and provides recommendations for remediation.

Sets priorities and communicates needs with US & Canada IT Leadership and Corp IT teams.

Evaluates and forecasts deployment project needs and engages resources as appropriate.

Driving for Results Participates in functional and technical requirement management processes to ensure stakeholder needs are met; aligns with stakeholders and project team to accomplish stated goals.

Consults with property and regional leadership on needs in support of their business processes and represents solutions to meet the business need.

Develops/refines execution framework for project delivery aligned with overall continent goals and objectives creates success metrics.

Functions as an influencer and negotiator to provide a technical and operational perspective to inform needs with a cost/benefits understanding.

Leads large project from inception to completion with a keen focus on managing budget timeline and scope

Business Functional Goals Consolidates and prioritizes open issues action items and requirements

Identifies and prioritizes areas of focus including functionality operations deployment and support

Provides capital and operational budget guidance to hotels Influences and leverages initiative funding to focus effort on continent valued deliverables

Provides status reports and communicates effectively across the organization broadly on design deployment and support needs

Establishes metrics and tracking process to identify and manage business and financial risks Identifies and leverages best practices and repeatable deployment processes to share with stakeholders

Partners with business sponsors change management and communications teams Identifies pre-deployment opportunities and collaborates with the appropriate teams to package and implement solutions

Performs other duties as assigned to meet business needs

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.