Merchant Success Officer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Role purpose
The Merchant Success Officer is responsible for turning newly acquired enterprise parents and their outlet networks into active stable and product-using Kolomoni clients. The role focuses on onboarding quality implementation readiness first inflow first live transaction and early usage stability across the first 30 60 and 90 days.
Key responsibilities
Coordinate documentation readiness account setup settlement mapping and implementation milestones.
Drive first inflow first transaction first settlement and other agreed activation thresholds.
Track outlet activation daily and escalate accounts that remain signed but inactive.
Coach clients through live usage and hand over stable accounts into longer-term portfolio management.
Capture onboarding friction points and feed them back into Product CX and Operations.
Key deliverables
High 30/60/90-day activation outcomes.
Low signed-but-inactive ratios and lower early-stage churn.
Clean implementation records and disciplined handover into account management.
Requirements
36 years in activation onboarding client implementation customer success or merchant support.
Strong checklist discipline patience urgency and clarity in client guidance.
Ability to coordinate across Operations Compliance Technology and CX.
Benefits
Key Skills
- Bidding
- Accounting Tally
- ABB
- Infrastructure Development
- Barista
- Jni
