L&D Manager

EOE/AA/Disabled/Veterans

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Learning & Development (L&D) Manager is responsible for driving the training learning culture and talent development strategy across the cluster properties. This role ensures all team members are equipped with the skills knowledge and behaviors aligned with brand standards and company values. The L&D Manager will lead onboarding leadership development compliance training and service culture initiatives to enhance employee performance engagement and guest satisfaction.

What will I be doing

As the Learning & Development Manager you will be responsible for performing the following tasks to the highest standards:

• Develop and implement the annual training plan aligned with business goals and brand standards.

• Identify training needs through performance reviews audits and operational feedback.

• Design coordinate and deliver training programs (classroom on-the-job and e-learning).

• Ensure all mandatory and brand-required training programs are completed on time.

• Lead and facilitate new hire orientation programs for all cluster properties.

• Ensure smooth onboarding experience and effective integration into the company culture.

• Monitor and enhance onboarding effectiveness and retention outcomes.

• Drive leadership development initiatives for supervisors managers and high-potential team members.

• Support succession planning and career development pathways.

• Coach department heads and managers on people development and performance management.

• Champion brand standards and service excellence initiatives across all properties.

• Deliver customer service training aligned with Hilton brand expectations.

• Conduct training related to guest experience quality assurance and operational excellence.

• Ensure compliance with all required training (e.g. health & safety food hygiene harassment prevention).

• Maintain accurate training records and reports for audits and compliance reviews.

• Coordinate certifications and regulatory training requirements.

• Measure training effectiveness through feedback assessments and performance metrics.

• Track key training KPIs such as completion rates training hours and impact on business results.

• Continuously improve programs based on data and feedback.

• Manage the Learning Management System (LMS) and ensure accurate data tracking.

• Maintain training calendars attendance records and documentation.

• Prepare regular training reports for management review.

• Support employee engagement initiatives through learning programs and activities.

• Promote a culture of continuous learning and development across the cluster.

• Work closely with HR department heads and property leadership teams.

• Partner with regional/corporate L&D teams to align with global initiatives.

• Coordinate with external training providers when necessary.

What are we looking for

A Learning & Development Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

• Bachelors degree in Human Resources Hospitality Management Business Administration or related field.

• Minimum 57 years of experience in Learning & Development or Training preferably in hospitality.

• Experience managing training across multiple properties or units is highly preferred.

• Familiarity with Hilton brand standards or international hotel brands is an advantage.

• Strong knowledge of adult learning principles and training methodologies.

• Strong presentation and facilitation skills

• Excellent communication and interpersonal abilities

• Ability to influence and engage stakeholders at all levels

• Strong organizational and project management skills

• Analytical mindset with ability to measure training effectiveness

• Proficiency in LMS platforms and Microsoft Office tools

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!