Account Services Associate

New Braunfels, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Summary

Maintains existing accounts and processes new account applications. Ensures customer data is accurate and in-line with data governance standards.

Major Tasks Responsibilities and Key Accountabilities

Provides customer service via phone email and chat for account updates new account requests tax questions marketing attributes and general inquiries.
Creates and maintains customer account data in SAP including billing shipping contact and purchasing information.
Serves as the primary point-of-contact for account-related issues. Partners with internal teams to resolve customer concerns.
Processes customer credit applications.
Validates tax exemption documents codes tax exemptions and concessions to accounts and corrects system generated tax inaccuracies.
Investigates undeliverable shipments. Updates shipping information with carriers and in the master record as needed.
Maintains quality and departmental metrics.

Nature and Scope

Refers complex unusual problems to supervisor.
Under general supervision exercises some judgment in accordance with well-defined policies procedures and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity Equity and Inclusion

We are committed to creating a culture that promotes equity respect and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.

Required Experience:

Job SummaryMaintains existing accounts and processes new account applications. Ensures customer data is accurate and in-line with data governance standards.Major Tasks Responsibilities and Key AccountabilitiesProvides customer service via phone email and chat for account updates new account requests...

Job Summary

Maintains existing accounts and processes new account applications. Ensures customer data is accurate and in-line with data governance standards.

Major Tasks Responsibilities and Key Accountabilities

Provides customer service via phone email and chat for account updates new account requests tax questions marketing attributes and general inquiries.
Creates and maintains customer account data in SAP including billing shipping contact and purchasing information.
Serves as the primary point-of-contact for account-related issues. Partners with internal teams to resolve customer concerns.
Processes customer credit applications.
Validates tax exemption documents codes tax exemptions and concessions to accounts and corrects system generated tax inaccuracies.
Investigates undeliverable shipments. Updates shipping information with carriers and in the master record as needed.
Maintains quality and departmental metrics.

Nature and Scope

Refers complex unusual problems to supervisor.
Under general supervision exercises some judgment in accordance with well-defined policies procedures and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity Equity and Inclusion

We are committed to creating a culture that promotes equity respect and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

Required Experience:

Key Skills

Aeronautical
Anti Money Laundering
ASP.NET
Dcom
ABAP
Manufacturing

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About Company

HD Supply Management

HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Services and Education industries through an ... View more

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