Student Worker HSB Summer Student Worker Student Technology Project Coordinator

Job Title: Student Worker - HSB Summer Student Worker - Student Technology Support Technician

Job Classification:Facility Services Student

Department: HSB-Technology Center

Hiring Manager: Diane Lozano

Contact:

Work Schedule: 8am - 5pm Monday through Friday

Desired Length of Employment: Summer Employment - May 18th through August 13th

Pay Rate: $15/hr

Job Description:
The Student Technology Project Coordinator assists the HSB Technology Center staff with the installation maintenance and upgrade of technology in classrooms conference rooms and team rooms across the Foster campus. This project focused role supports the replacement of equipment by performing cabling tasks installing and securing hardware within AV equipment cabinets and testing and verifying system functionality. The Technology Center seeks highly motivated individuals who are passionate about technology and demonstrate initiative in project implementation and troubleshooting technical issues with limited supervision. While prior technical support experience is not required it is beneficial. Comprehensive training will be provided to ensure successful performance of all assigned duties. This position offers hands-on experience working with new instructional collaborative and audio-visual technologies installed throughout academic spaces.

Essential Duties and Responsibilities:
Support the installation configuration and setup of instructional collaborative and support technologies used in classrooms conference rooms and team rooms.
Assist with the maintenance preparation and inventory of equipment scheduled for installation in academic spaces.
Install route label and organize AV cables and related hardware as directed and in accordance with provided training.
Perform system testing and confirm functionality using approved tools procedures and departmental guidelines.
Assist with troubleshooting a variety of classroom conference room and team room technologies ensuring proper functionality and minimal downtime.
Follow established ticketing workflows to create update track and resolve service requests.
Maintain accurate documentation of completed work equipment installed and any issues that may arise.
Participate in required training sessions assessments and development activities to support key time-sensitive projects.

Required Skills:
Must be a currently enrolled student in good academic standing.
Should have basic knowledge of computer hardware operating systems or audio-visual technology.
Strong problem-solving interpersonal and communication skills.
Must be detail-focused able to follow verbal and written instructions and follow-through on all assignments.
Must be able to multi-task prioritize and manage time effectively.
Must be able to work independently with limited supervision.
Must be able to comply with university policies.
Must be able to lift and move equipment up to 30 pounds and work in confined spaces when needed.

Preferred Skills:
Coursework in Business Administration Communications Computer Science Information Systems Engineering Film & Digital Media Media Management Theatre Design and Technology or related fields.
Familiarity with AV fundamentals (I/Os AV switchers HDMI USBC wireless AV etc.).
Previous experience providing customer or technical support.
Experience with project coordination or implementation

Working Conditions:
Work is performed in classrooms labs conference rooms and team room environments.
May involve bending lifting and extended periods of walking or standing.
Some tasks may require working in tight spaces or handling cabling/equipment.

Learning & Development Outcomes:
Practical experience with audiovisual technologies and troubleshooting methods.
Enhanced communication and customer service skills in a technical setting.
Familiarity with IT/AV service management workflows and documentation.
Foundational skills supporting advancement

Employer: Baylor University

Work Location: Hankamer School of Business

Work Address: 1621 S 3rd St. Waco Texas 76706