Residence Life Complex Manager
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Job Location:
Lawrence, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
30% Supervision
25% Student Learning & Advocacy
25% Student Conduct Support & Crisis Intervention
20% Administration & Building Management
Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.
Work Schedule
M-F 8am-5pm some evenings weekends
Contact Information to Applicants
Carrie Fitzwater
Position Overview
The Complex Director (CD) is part of the Residence Life team in Housing & Residence Life at KU and responsible for the daily operations and management of a residential area housing 500-800 students. The Complex Director supervises one to four residential graduate assistants (Assistant Complex Directors) 8-24 undergraduate staff members (Resident Assistants Food Board Managers Proctors) and indirectly supports front desk operations.
The CD has a foundational role in supporting residential community members in realizing their full potential as individuals members of the KU community and members of society as a whole. The CD works to provide an engaging community that increases awareness and advocacy self-responsibility interdependence and continued knowledge building. Additional duties include community development student development and retention staff development student conduct crisis intervention student engagement and leadership and budget management.
The CD is supervised by an Assistant Director of Residence Life and serves in an on-call duty rotation as the crisis management contact for the on-campus residential population. Housing & Residence Life is home to over 5500 students on the Lawrence campus in residence halls on-campus apartment complexes and scholarship halls. Complexes vary in physical size student population and programmatic emphasis. This is a full-time 12-month live-in staff position.
Additional Candidate Instruction
In addition to the online application the following documents are required to be considered for this position:
Application review begins March 30 2026 and will continue until a qualified pool of applicants are identified.
- Supervise graduate assistant staff members including their recruitment selection training and development while guiding their supervision of undergraduate staff.
- Supervise undergraduate student staff in their recruitment selection training and development.
- Establish clear expectations and accountability measures that align with departmental and university mission vision and values.
- Address performance concerns in a timely and developmental manner utilizing coaching and progressive accountability practices.
- Provide consistent formal and informal feedback to staff regarding job performance goal setting and skill development while supporting their personal well-being and academic success.
- Maintain regular staff and individual meetings with direct reports and complex team including frequent formal and informal communication with staff regarding their responsibilities personal well-being and academic success.
- Cultivate a team environment that emphasizes communication collaboration and continuous improvement.
- Support and recognize individual and group achievements.
25% Student Learning & Advocacy
- Implement and assess community development strategies aligned with the Residential Curriculum placing an emphasis on student engagement and holistic learning. Contribute to student retention and success through intentional interactions early interventions and advocacy for student needs. Be an active engaged and recognized member of the community.
- Foster communities that promote respect personal responsibility and care for shared spaces while encouraging students to navigate conflict and community living effectively. Actively engage in the evolution of the community climate develop plans that promote belonging and engage the community through dialogues and events to establish shared expectations and standards of living that uplift all students.
- Advise and support student leadership groups (like Hall Councils) enhancing leadership development and community engagement. Build and maintain relationships with university support services and oversee the referral of students to university resources.
25% Student Conduct Support & Crisis Intervention
- Serve as a university student conduct hearing officer and primary case manager for residential conduct; ensure that graduate students adjudicate student conduct with a student learning approach.
- Oversee the documentation tracking and management of student incidents and referrals through Maxient ensuring accuracy timeliness and appropriate follow-up. Provide intentional follow up with and aftercare support to staff and students regarding their involvement in incidents.
- Assess and respond to individual and community concerns by making referrals to campus partners and appropriate resources.
- Participate in rotating on-call duty schedule responding to emergencies and critical incidents on campus. Utilize crisis response and intervention skills to support students in crisis ensuring appropriate documentation communication and follow-up.
- Serves as a mandatory reporter under Title IX and a Campus Security Authority (CSA) under the Clery Act.
20% Administration & Building Management
- Collaborate with central occupancy management staff to oversee and manage building occupancy processes and front desk functions.
- Manage and monitor budgets for programming and student personnel including purchasing and budget reconciliation.
- Conduct regular facilities walkthroughs and identify report and follow-up with ongoing facilities and safety/security concerns in partnership with facilities staff.
- Coordinate and implement all building opening and closing procedures.
- Support departmental summer operations for camps conferences and summer school in consultation with the central office staff.
- Understand and follow all relevant compliance rules and regulations (FERPA PCI NCAA Clery Minors on Campus etc.) and maintain privacy with respect to student staff and guest information.
- Serve on departmental committees including but not limited to recruitment (full-time graduate and undergraduate); staff education (training); residential curriculum; policies and procedures; assessment and retention; and large-scale events.
- Serve as a representative of Housing & Residence Life Student Affairs and the university in interactions with students families and campus partners.
- Engage in professional development initiatives to remain current with best practices in higher education.
- Perform other related duties as assigned in support of departmental and institutional priorities.
Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.
Work Schedule
M-F 8am-5pm some evenings weekends
Contact Information to Applicants
Carrie Fitzwater
- Masters degree conferred by date of appointment OR Bachelors degree and at least 3 years of full-time live-in professional experience in a residence life/housing position
- At least one (1) year of experience in residence life administration oruniversity student services.
- Experience supervising staff that could include training development and/or performance management as evidenced in application materials.
- Ability to effectively communicate and work with student populations in a student-centered environment as evidenced in application materials.
This position requires a formal degree in the cited discipline area(s) to ensure that candidates have advanced knowledge analytical skills and professional competencies necessary to perform the duties of the position. The level of degree is commonly recognized as the standard qualification for similar roles in the public and private sector ensuring that the university remains competitive with industry aligned practices enhances collaboration with external partners and supports the delivery of services and programs that meet professional and market-driven expectations
- Masters degree in Higher Education Administration or a closely related field
- Experience with development and/or implementation of student learning initiatives including residential curriculum learning communities or teachingas evidenced in application materials.
- Experience managing student conduct processes including serving as a hearing officeras evidenced in application materials.
- Experience with crisis response intervention and case management as evidenced in application materials.
- Excellent written and verbal communication skills as evidenced by application materials.
Position Overview
The Complex Director (CD) is part of the Residence Life team in Housing & Residence Life at KU and responsible for the daily operations and management of a residential area housing 500-800 students. The Complex Director supervises one to four residential graduate assistants (Assistant Complex Directors) 8-24 undergraduate staff members (Resident Assistants Food Board Managers Proctors) and indirectly supports front desk operations.
The CD has a foundational role in supporting residential community members in realizing their full potential as individuals members of the KU community and members of society as a whole. The CD works to provide an engaging community that increases awareness and advocacy self-responsibility interdependence and continued knowledge building. Additional duties include community development student development and retention staff development student conduct crisis intervention student engagement and leadership and budget management.
The CD is supervised by an Assistant Director of Residence Life and serves in an on-call duty rotation as the crisis management contact for the on-campus residential population. Housing & Residence Life is home to over 5500 students on the Lawrence campus in residence halls on-campus apartment complexes and scholarship halls. Complexes vary in physical size student population and programmatic emphasis. This is a full-time 12-month live-in staff position.
Additional Candidate Instruction
In addition to the online application the following documents are required to be considered for this position:
- Cover letter describing how you meet the required and preferred qualifications.
- Resume
- List of three (3) professional references
Application review begins March 30 2026 and will continue until a qualified pool of applicants are identified.
- On-site essential employee. Monday- Friday 8 am to 5pm with some evenings and weekends on-call responsibilities
Required Experience:
Manager
Key Skills
- Environment
- Anatomy
- Fisheries
- Morphology
- Behavioural Sciences
- Biophysics
- Evolution
- Forestry
- Ecology
- Biotechnology
- Agriculture
- Biochemistry
- Biology
- Ecosyatem
- Entomology
About Company
Thank you for your interest in employment with the University of Kansas. If you need assistance with the application process please contact Human Resources at [email protected] or 785-864-4946.
