Order Management (OM) Team Manager

Position Summary

We are seeking an experienced and detailorientedOrder Management Team Managerto lead a high-performing team responsible for accurate order processing fulfillment execution and operational efficiency. This role plays a critical part in driving system and workflow automation eliminating manual effort and improving speed and accuracy through data-driven Lean Six Sigmabased methodologies.

The ideal candidate is a strong people leader with deep order management expertise strong process engineering skills and a passion for continuous improvement.

Key Responsibilities

Team Leadership & Operations

• Manage coach and grow an Order Management team including hiring training performance management and workforce planning.
• Oversee daily order processing activities to ensure accuracy timely delivery compliance and adherence to SLAs.
• Prioritize work distribution and implement resourceplanning strategies for peak workload periods.

Order Processing Compliance & Quality

• Ensure all orders meet operational financial and contractual requirements.
• Partner with Revenue Finance and Legal to resolve approvals discrepancies and dealspecific complexities.
• Liaise with CMD Quote team Supply Chain Planning Logistics CSB and Finance to secure smooth order to delivery flow.
• Maintain and improve documentation SOPs and governance frameworks.

Process Optimization & Automation

• Identify automation opportunities across the order-to-cash workflow to reduce manual work improve throughput and increase accuracy.
• Lead or support implementation of automated solutions (e.g. workflow automation platforms ERP enhancements RPA integration improvements).
• Apply Lean Six Sigma tools to diagnose root causes eliminate waste and optimize cycle times.
• Partner with IT Business Systems and Operations Excellence teams to develop scalable technology-driven process improvements.

Cross-Functional Collaboration

• Serve as an escalation point for Sales Customer Success and Support teams on order-related issues.
• Work closely with Supply Chain Logistics and Product teams to ensure fulfillment accuracy and visibility.
• Collaborate with Systems teams to enhance ERP and CRM functionality (SAP Salesforce CPQ etc.).

Performance & Reporting

• Track core KPIs: order accuracy cycle time backlog SLA performance and automation impact.
• Deliver periodic business reviews and insights to leadership with actionable recommendations.
• Drive continuous improvements that enhance customer experience and revenue accuracy.

Required Qualifications

• Strong Excel skill for data analysis (pivot tables lookups data interpretation)
• Fluent Mandarin & English
• Bachelors degree in business Operations Supply Chain or similar field (or equivalent experience).
• 5 years of experience in Order Management Sales Operations Supply Chain or related disciplines.
• 2 years of people management or team leadership experience.
• Strong working knowledge of ERP systems (SAP preferred) and CRM/CPQ tools.
• Hands-on experience withprocess automation workflow optimization or RPAdriven solutions.
• Practical knowledge ofLean Six Sigmamethods (Yellow Belt or higher preferred).
• Excellent analytical communication and organizational skills.
• Strong understanding of order-to-cash revenue recognition fundamentals and contract/pricing frameworks.

Preferred Qualifications

• Six Sigma Green Belt or relevant process improvement certification.
• Experience automating processes within SAP Salesforce CPQ or related platforms.
• Exposure to workflow automation tools (e.g. Power Automate UiPath ServiceNow or similar).
• Proven track record of leading cross-functional improvements with measurable impact.
• Ability to operate effectively in a fast-paced evolving environment.

• Automation-driven reduction in manual touchpoints and order cycle times.
• Improved accuracy reduced rework and measurable quality gains.
• High engagement and performance within the Order Management team.
• Strong partnership with Sales Finance IT and Operations teams.
• Documented scalable order management processes that support business growth.