BDS Product Lead

This role will support the Digital Core Program during the RUN PHASE leading Service Introduction / take on activities following MARS Framework as part of a large transformation program to deploy S/4 platform covering OTC/PL process.

This position ensures a smooth transition from project delivery into scale operations enabling Business as usual (BAU). The role will act as key link between project team product teams/ delivery organization ensuring the solutions are operationally ready supportable and aligned with Business requirements / ITILS service delivery process. The role combines functional expertise operational readiness and service management ensuring the S/4 take on scope is fully aligned / embedded into the product support Model.

Key Responsibilities

• Service Introduction & Transition to operations

  • Lead the new scope into GDO/BDS product and delivery model

  • Transition Plan from Project to BAU including Financials Aspects

• Operational Readiness

  • Functional and Technical Documentation

  • Support Model / escalations Paths

  • Monitoring and Integration ownership

  • Operational Risks vs Mitigation Actions approval

• Product and support Alignment

  • Act as bridge between all layers (Program Projects product owners delivery)

  • Ensure MARS ITSM process defined (SLAs KPIS)

• Business engagement

  • Partner with Business representatives to ensure Business continuity / operational model

  • Training on new WOW / Support flow

• Governance & Quality

  • Ensure compliance with ITSM - ITIL best practices

  • Support hypercare exit criteria and readiness assessment

  • Reporting - Transition deliverables Status risk and GAPS

Qualifications

Strong knowledge of supply chain processes.

5 years of experience in service operations or a similar role with a focus on Order to Cash (O2C) Physical Logistics and Warehouse Management or focus on P2F Modules (MM QM PM PP) SAP ERP areas.

Understand ITIL concepts (Incident Problem Change and service transition)

Ability to operate in complex and multi-team environments.

Familiarity with SAP and non-SAP systems

Ability to collaborate with Enterprise Architecture Infrastructure Integration and both technical and non-technical stakeholders Digital Transformation S/4 Deployment Core process

Competencies:

Stakeholder Balance Tech Savvy Decision Quality Ensures Accountability Managers Complexity

What can you expect from Mars
Work with diverse and talented Associates all guided by the Five Principles.
Join a purpose driven company where were striving to build the world we want tomorrow today.
A strong focus on learning and development support from day one including access to our in-house Mars University.
An industry competitive salary and benefits package including company bonus.

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