Helpdesk Technician- ClubLink Corporate Office
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ClubLink Corporate Office is Hiring!
Helpdesk Technician
The Helpdesk Technician is responsible for providing first-level internal technical support to all ClubLink PC users to resolve hardware software or network issues. The Helpdesk Technician must also provide after-hours support to all ClubLink PC users.
RESPONSIBILITIES:
- Provide internal technical support and remote troubleshooting to all ClubLink PC users
- Create/maintain internal Helpdesk tickets for tracking purposes and follow up with customers to ensure the issue has been resolved
- Serve as the first point of contact for employees seeking technical assistance over the phone email or IM
- Provide support for mobile devices Android iOS
- Repair broken or malfunctioning computer software and hardware including workstations and servers
- Install/maintain computer software printers and replace retired hardware as required
- Microsoft Active Directory and Exchange maintenance(hybrid environment both on-prem and Microsoft 365)
- Monitor WAN traffic and network status at remote locations
- Create incident tickets with ISP and other third-party vendors as required
- Pass on any feedback or suggestions from employees to the appropriate internal team
- Identify and suggest possible improvements in procedures and workflow
- Provide after-hours support to all ClubLink PC users Help users with software hardware and network failure
- Other projects upon managers requests.
QUALIFICATIONS:
- College Education (Field of Study: Computer Systems and Networking)
- 1-2 years of experience in a call center for desktop/server support
- Strong knowledge of Microsoft Active Directory environment
- Strong knowledge of TCP/IP
- Knowledge of Microsoft Active Directory Exchange and Office Suite Azure and Office365 Suite
- Knowledge of Citrix environments
- Knowledge of PC hardware/servers/printers
- Ability to coordinate and work well with others
- Strong organization detail-oriented analytical and problem-solving skills
- Time management skills
- Strong communication skills both verbal and written
- Proficiency in English or Bilingual (French)
- Customer service focused
- A MCSE or Networking Certificates an asset
Additional Details:
- This ia a full-time permanent position.
ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contactif a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.
Required Experience:
IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Canada’s largest owner and operator of golf clubs with more than 50 championship courses in Ontario, Quebec and Florida.
