Sr. RevOps Process Analyst

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Role Overview

The Revenue Operations Process Excellence & Enablement Senior Analyst supports operational efficiency process standardization and enablement initiatives across the revenue organization. This role partners with Core RevOps Sales Customer Success Finance and Systems teams to help document workflows improve data integrity and support scalable revenue operations. The Senior analyst contributes to process documentation operational quality efforts and enablement activities that help teams execute consistently and accurately.

Key Responsibilities

Process Documentation & Support

Support the documentation and maintenance of standardized RevOps workflows SOPs playbooks runbooks and process maps.
Support workshops stakeholder working sessions and feedback collection to improve process clarity and usability.
Help maintain a centralized version-controlled repository of operational documentation accessible across teams.

Operational Quality & Analysis

Support quality checks approval workflows and exception-handling processes to reduce operational risk.
Assist with audits of processes CRM data and system usage to identify gaps inconsistencies and improvement opportunities.
Track operational metrics and prepare analysis reports and recommendations to support continuous improvement efforts.

RevOps Enablement & Cross-Functional Support

Partner with RevOps (core ops investigations Order Governance) Sales Customer Success Finance and Systems teams to support alignment on processes roles data definitions and workflows.
Assist with production of training materials documentation and communications to support adoption of standardized processes.
Act as a point of support for process-related questions helping connect teams to the right documentation and resources.

Qualifications

3-5 years of experience in Revenue Operations Business Operations Operations Analytics Process Improvement or a related field.
Experience in documenting or supporting cross-functional workflows in a RevOps GTM or operations environment.
Strong analytical and problem-solving skills with attention to detail.
Familiarity with CRM platforms (e.g. Salesforce) and common RevOps tools.
Clear written and verbal communication skills with the ability to work with both technical and non-technical stakeholders.

Preferred Qualifications

Experience in operational quality compliance or audit-related work.
An understanding of SaaS revenue processes order-to-cash or reporting workflows.
Coursework certification or interest in Lean Six Sigma or process improvement methodologies.
Experience supporting teams in fast-paced or high-growth environments.

Core Competencies

Analytical Mindset Curious detail-oriented and eager to understand how processes work end to end.
Process Orientation Comfortable working with structured workflows and documentation.
Quality Focus Values accuracy consistency and data integrity.
Collaboration Works well with cross-functional partners and supports shared goals.
Change Support Helps teams adopt new processes through documentation training and communication.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.

Required Experience:

Senior IC