Senior Customer Success Manager
Share
Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Purpose
Location- US Fort Lauderdale
Level - Professional
Department - Sales
Working Pattern - Hybrid
Benefits -Benefits at Ideagen
Responsibilities
- Building trusted relationships with executives and senior stakeholders.
- Leading multiproduct multiregion implementations without losing sight of commercial objectives.
- Running structured success plans and Executive Business Reviews that demonstrate clear ROI.
- Identifying risk early managing escalations confidently and constructively.
- Driving growth opportunities where they genuinely support customer outcomes.
- Coordinating internal account teams to ensure the customer journey is joinedup and proactive.
- Keeping meticulous documentation in Salesforce (we actually do look at it).What good looks likeA Senior CSM here:
- Delivers95% gross revenue retentionand helps drive110% NRRthrough valuebased expansion.
- Spots opportunities to improve adoption before the customer has to ask.
- Uses data intelligently not just dashboards but insights that inform solid actions.
- Understands the realities of SaaS implementations and business transformation.
- Can have credible conversations with technical teamsandthe Csuite.
- Mentors junior CSMs and leads tiger teams when an account needs focused recovery.
- Advocates for the customer while balancing commercial priorities.
Skills and Experience
- Experience in Customer Success Consulting Account Management or a similar enterprisefocused role.
- A track record of managing large complex multimilliondollar portfolios.
- Experience with SaaS digital transformation and enterprise rollouts.
- Strong financial and analytical skills from value modelling to presenting business cases.
- Industry exposure in areas like healthcare life sciences government utilities manufacturing or financial services.
- The ability to think strategically communicate clearly and operate calmly under pressure.
- Hybrid work from our downtown Fort Lauderdale office
- 2530% travel for strategic customer engagements
- A senior role leading the way
- The opportunity to influence product direction and participate in customer advisory boards
- A seat at the table in a business where customer outcomes genuinely matter
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky to ensuring the food on our tables is safe to helping doctors and nurses care for the sick. So when you think of Ideagen think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs.
Were building a future-ready team and AI is part of how we work smarter. If youre curious adaptable and open to using AI to improve how you work youll thrive at Ideagen!
What is next
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process please let us know if you require any reasonable adjustments by contacting us at . All matters will be treated with strict confidence.
At Ideagen we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in please let us know during the application process. Enhance your career and make the world a safer place!
#LI-FORTLAUDERDALE
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
