Manager-Strategic Operations

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

This position plays a key role in supporting the overall functioning of workplace and facility operations while contributing to data-backed decision-making compliance management and project execution through exposure across facility management operational governance and PMO activities. You will work closely with workplace teams service partners and business stakeholders to ensure seamless operations adherence to regulatory standards and effective delivery of improvement projects while supporting daily workplace operations by coordinating service delivery managing vendor interactions and contributing to space planning and workplace experience initiatives. This role contributes to JLLs business objectives by implementing operational workflows SOPs and facility standards to ensure efficiency and consistency across services supporting organizations compliance framework by conducting routine safety regulatory and contractual audits across facilities and contributing to planning and execution of workplace improvement projects facility upgrades and operational initiatives while maintaining structured approach to problem-solving and high level of ownership in maintaining operational excellence.

What your day-to-day will look like:

• Support daily workplace operations by coordinating service delivery managing vendor interactions and contributing to space planning and workplace experience initiatives
• Assist in implementing operational workflows SOPs and facility standards to ensure efficiency and consistency across services while managing access and coordinating scheduling requirements
• Monitor vendor service levels and support initiatives that enhance space utilization and workplace optimization with structured approach to problem-solving
• Support organizations compliance framework by conducting routine safety regulatory and contractual audits across facilities while maintaining audit checklists and tracking compliance dashboards
• Document findings to ensure alignment with internal policies and external regulations while coordinating corrective actions and supporting external and internal audit teams
• Contribute to planning and execution of workplace improvement projects facility upgrades and operational initiatives while supporting project tracking and maintaining documentation
• Monitor timelines to ensure projects stay aligned with scope and expectations while assisting in preparing governance updates and coordinating with cross-functional teams and vendors
• Support budget monitoring and milestone tracking while ensuring workplace operations meet required standards and contractual obligations.

Required Qualifications:

• MBA or Masters degree in Management with internship experience in facility management operations analytics corporate real estate or project environments
• Strong analytical skills with proficiency in Excel and PowerPoint and ability to understand operational workflows and contribute to process improvement
• Strong communication and stakeholder management skills with detail-oriented structured and process-driven approach
• Ability to manage multiple tasks in fast-paced environment with problem-solving mindset and adaptability and willingness to learn
• Understanding of facility management operations including vendor interactions space planning and workplace experience initiatives
• Knowledge of compliance framework requirements including safety regulatory and contractual audits across facilities
• Experience supporting project management principles with understanding of stakeholder coordination and structured execution.

Preferred Qualifications:

• Experience with operational governance and PMO activities in workplace and facility operations environments
• Background in implementing SOPs and facility standards to ensure efficiency and consistency across services
• Knowledge of access management scheduling coordination and vendor service level monitoring
• Understanding of space utilization and workplace optimization initiatives with structured problem-solving capabilities
• Experience maintaining audit checklists tracking compliance dashboards and documenting findings for regulatory alignment
• Background coordinating corrective actions and supporting audit teams with necessary documentation
• Experience with project tracking governance updates preparation and budget monitoring for workplace improvement projects.

Location: Onsite

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.