Director of Hospitality
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Job Location:
St. Louis, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Director of Hospitality is a key member of the property leadership team responsible for the overall day-to-day operations and strategic direction of all hospitality departments. This role ensures operational excellence exceptional guest experiences regulatory compliance and financial performance across Food & Beverage Hotel Operations and Director of Hospitality leads develops and supports management teams while driving continuous improvement service standards and organizational growth.
Responsibilities
- Provide executive leadership for all hospitality operations within the casino and hotel ensuring seamless integration with gaming operations and overall property objectives.
Direct coordinate and monitor service standards across all hospitality departments to ensure adherence to Standard Operating Procedures and brand/service standards
Recommend and implement operational improvements procedural enhancements and new service initiatives.
- Ensure all outlets hotel rooms and team members meet both health and safety and safety and departmental requirements concerning sanitation and person hygiene.
- Develop annual departmental operating budget and manage expenses within approved budget constraints including capital expenditures.
- Serves as role model coach and change leader across all levels of the organization.
- Address team member concerns and work collaboratively with support departments to ensure disciplinary actions and expectations comply with federal and state labor laws.
- Respond to guest concerns liability issues and escalated service matters with professionalism and discretion.
- Identify and evaluate new methods techniques equipment and materials to improve operational efficiency and reduce cost. Lead and oversee all hospitality operations including Food & Beverage hotel services and housekeeping ensuring consistent service excellence and guest satisfaction.
- Establish implement and enforce operational policies procedures and service standards in compliance with health safety sanitation and alcohol regulations.
- Drive occupancy revenue and yield management strategies while maximizing operational efficiency.
- Provide leadership coaching and development for management and supervisory teams; interview select and train leadership talent.
- Ensure compliance with federal state and local employment laws working collaboratively with support departments on performance management and disciplinary actions.
- Maintain a strong guestfocused presence by interacting with patrons resolving complaints and supporting service recovery efforts.
- Oversee facilitiesrelated projects and maintenance initiatives to ensure continuous safe and efficient operations.
- Analyze operational performance prepare regular reports and recommend process improvements cost controls and service enhancements.
- Participate in meetings task forces committees and special projects as directed by the General Manager.
- Takes initiatives shows ownership and goes above and beyond to assist guests with their needs
Qualifications
- Must be 21 years of age or older
- Bachelors degree in hospitality business or related field
- Minimum 3 years of executive-level leadership in casino hotel or resort operations preferred.
- Minimum of 5 years of Food & Beverage management operations experience.
- Must obtain and maintain a Missouri Gaming License
- Strong understanding of beverage and hotel operations regulatory compliance and guest service standards.
- Advanced financial analytical and operational management skills.
- Proficient in hotel and property management systems and business software (Word Excel LMS Infogenesis).
- Effective communicator and change leader who can influence across all levels of a matrixed organization.
ADDITIONAL REQUIREMENTS
- Ability to push and pull up to 50 pounds
- Ability to lift and carry objects up to 30 pounds
- Ability to bend stoop twist reach and kneel repetitively
- Safely work with provided cleaning chemical and equipment
- Results-driven guest focused and comfortable operating in a fast-paced highly regulated environment.
- Ascend and descend stairs and maintain equilibrium for an extended period
- Must be able to work from a standing position and/or walking motion for extended period
- Ability to work in a smoking environment
Required Experience:
Director
Key Skills
About Company
Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!
