Préposé(e), Service à la clientèle Guest Services Representative

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Préposé(e) Service à la Clientèle JLL

En quoi consiste ce poste :

À titre de Préposé(e) Service à la Clientèle vous serez le point de contact principal pour les visiteurs et les détaillants des Galeries dAnjou. Vous répondrez aux demandes de renseignements fournirez des informations sur les détaillants les services offerts et les politiques du centre commercial tout en créant des interactions mémorables qui rehaussent lexpérience client. Ce rôle contribue directement aux objectifs commerciaux de JLL en assurant un service exceptionnel et en renforçant la réputation du centre comme destination de choix.

À quoi ressemblera votre quotidien :

• Maintenir une connaissance approfondie de tous les services commodités installations magasins emplacements activités promotionnelles et outils de confort du centre commercial

• Interagir avec les consommateurs et les détaillants avec courtoisie et efficacité en cherchant proactivement des occasions de créer des interactions mémorables

• Vendre des cartes-cadeaux du centre commercial et établir la balance entre les ventes et les transactions

• Aider les consommateurs en leur donnant des indications des renseignements et en répondant à leurs questions par téléphone et en personne

• Se tenir au courant des articles services prix de vente soldes et événements spéciaux pour formuler des suggestions cadeaux personnalisées

• Assister à la réalisation des événements promotionnels notamment la distribution compilation et triage des bulletins de participation les GWP et les ventes de billets

• Connaître le manuel de gestion des situations durgence du centre et comprendre clairement le rôle du Service à la clientèle

Qualifications requises :

• Diplôme détudes secondaires

• Expérience en vente (gestion de transactions et tenue de caisse)

• Bilinguisme (français et anglais) à lécrit et à loral*

• Capacité à travailler dans un environnement où le rythme de travail est rapide et à mener plusieurs tâches de front

• Bonnes aptitudes de communication orale et écrite

• Souplesse dhoraire et disponibilité pour travailler les week-ends les soirs et les jours fériés sur lintégralité des heures douverture du centre

• Aptitudes informatiques (Excel Chrome)

Qualifications préférées :

• Expérience préalable du service à la clientèle

• Capacité à gérer et à résoudre des conflits

• Multilinguisme (au-delà du français et de langlais)

• Expérience en gestion déquipe

• Attitude positive et motivation à fournir un excellent service client

*Interactions orales et/ou écrites avec des locataires ou partenaires externes basés à lextérieur du Québec (par exemple fournisseurs de services cabinets davocats pairs banquiers firmes de courtage firmes danalyse de crédit agences de crédits clientèle non-francophone etc.)

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Guest Services Representative JLL

What this job involves:

As a Guest Services Representative you will serve as the primary point of contact for visitors and retailers at Galeries dAnjou. You will respond to requests for information provide details about retailers services offered and shopping centre policies while creating memorable interactions that enhance the customer experience. This role directly contributes to JLLs business objectives by ensuring exceptional service and reinforcing the centres reputation as a premier destination.

What your day-to-day will look like:

• Maintain a thorough knowledge of the shopping centres services amenities facilities stores locations promotional activities and comfort tools

• Interact with shoppers and retailers in a courteous and efficient manner proactively seeking opportunities to create memorable customer interactions

• Sell shopping centre gift cards and balance sales to transactions

• Assist guests by providing directions information and answering questions over the telephone and in person

• Maintain store knowledge about merchandise price points sales and special events to offer personalized gift or store suggestions based on shoppers needs

• Assist with promotional events including ballot distribution collection sorting GWPs and special event ticket sales

• Be aware of the centres Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan

Required Qualifications:

• High school education

• Previous cash/POS experience

• Strong bilingual (French/English) written and oral communication skills*

• Ability to work in a fast-paced environment with the ability to multi-task while maintaining a high level of professionalism

• Strong written and oral communication skills

• Flexibility to work weekends evenings and holidays across the full operating hours of the centre

• Computer skills (Excel Chrome)

Preferred Qualifications:

• Previous customer service experience

• Conflict resolution and management skills

• Multilingual skills (beyond French and English)

• Team management experience

• Positive attitude and a strong desire to provide excellent customer service

*Oral and/or written interactions with tenants or external partners based outside Quebec (for example service providers law firms peers bankers brokerage firms credit analysis firms credit agencies non-French-speaking clients etc.)

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.