Technical Account Management

Razorpay is one of Indias leading full-stack financial technology companies powering the way businesses move manage and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision to simplify payments for Indian businesses weve since grown into a fintech powerhouse driving Indias digital payment revolution.

Razorpay powers millions of businesses with a smarter scalable stack that goes beyond transactions to help them truly build and grow.

From seamless checkouts to payroll automation across India Singapore and Malaysia weve been engineering a fintech ecosystem thats redefining how money moves across Asia and were just getting started.

Today that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises enabling them to accept process and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180 billion in annualized transactions powering leading businesses like Airbnb Facebook WhatsApp Airtel CRED BookmyShow Zomato Swiggy Lenskart Mirae Asset Capital markets Indian Oil National Pension Scheme and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC Peak XV Partners (formerly Sequoia Capital India & SEA) Tiger Global Ribbit Capital Matrix Partners MasterCard and Salesforce Ventures having raised over $740 million to date. Strategic acquisitions including Ezetap (POS and offline payments) Curlec (Malaysia expansion) BillMe (digital invoicing) and POP (rewards-first UPI) along with earlier moves in fraud prevention payroll and lending have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay ownership is our oxygen you own what you build with no micromanagement or red tape just the runway to make your ideas fly. Learning is a lifestyle if youre curious youll feel at home here. People > Pedigree we hire for attitude hustle and hunger more than degrees. Transparency thrives over titles this is where interns question CXOs and CXOs say thank you. Guided by our values of Customer First Autonomy & Ownership Agility with Integrity Transparency Challenging the status quo and a strong belief that Razorpay grows with Razors youll be part of a 3000 strong team building not just products but the financial infrastructure of the future.

The Role:

As a Technical Account Manager (TAM) you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts addressing challenges and transforming them into advocates for our products.

Roles and Responsibilities:

Customer Engagement: Establish and maintain robust relationships with Super Enterprise Merchants serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engage with customers to understand their queries conduct hands-on troubleshooting and ensure timely resolution of technical challenges.

Technical Expertise: Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira actively collaborating towards swift resolutions.

Advocacy and Business Alignment: Advocate and drive desired Merchant behavior identifying opportunities where Razorpay products and technologies can optimally align with the merchants monetary transaction needs. Act as a subject matter expert driving best practices with the merchant documenting technical information gathering feedback and contributing to product enhancements.

Collaboration: Collaborate closely with Sales Product and Engineering teams on a day-to-day basis ensuring seamless communication and alignment of goals.

Skills and Requirements:

Professional Experience: Previous experience in customer success and/or account management with a focus on the technical aspects in a SaaS environment. (Experience in Fintech is a Plus)

Communication and Presentation Skills: Excellent written and verbal communication skills coupled with effective presentation abilities.

Project Management:Strong multitasking and project management skills showcasing initiative self-motivation and teamwork.

Technical Proficiency:Experience with tools such as Jira Zendesk or similar and a basic understanding of programming (a plus).

Customer Focus:Ability to discern evolving customer requirements and map them to platform features.

Organizational Skills:Exceptional project management and organizational skills especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.

Preferred Qualifications:

2 years of experience in technical product and SaaS disciplines in a customer-facing role.

degree in Computer Science/Information Science. Technical certifications are a plus.