Executive Office Analyst I
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
As part of Wealth Management Executive Office you are at the center of keeping JP Morgan Chase strong and resilient. The successful candidate in this position will join a team of Wealth Management Executive Office Investigators from a diverse range of backgrounds and experience who review research resolve and respond to the client complaints related to investments. When someone joins the Wealth Management Executive Office (WMEO) you will feel that this is a place where we promote work life balance career progression and a positive culture.
As a Wealth Management Executive Office Investigator Analyst I in J.P. Morgan Wealth Management you will be responsible for researching and resolving non-sales client complaints. Your role will also involve communicating resolutions to clients and escalating matters when necessary.
Job responsibilities:
Research and resolve client complaints including review of complaint correspondence and documents account records and recorded customer interactions and interviews of clients registered representatives or other Firm employees
Communicate resolutions to customers verbally or via written response
Ensure that potential complaint-related FINRA filings are submitted to the Firms Registration department for review
Assist the Firms Legal Department as needed with pending arbitration and/or litigation involving customer complaints
Identify and escalate operational or sales conduct-related concerns
Cross-train on Wealth Management Executive Office intake function and assist with intake of client complaints as needed
Required qualifications capabilities and skills:
Bachelors Degree
3 plus years of securities industry experience
Strong phone and verbal communication skills
Advanced writing ability
Knowledge of FINRA rules
Preferred qualifications capabilities and skills:
Series 7 and 66 licenses strongly preferred
Complaint handling experience helpful
Series 9/and Life and Disability licenses desirable
Experience communicating with customers over the phone strongly preferred
This role does not offer visa sponsorship.
This is an in-office position and will require the incumbent to work on site five days a week
Required Experience:
IC
Key Skills
- Internship
- EMC
- Industrial Sales
- Agricultural
- ACCA
- AX
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
