Engineer I

Monmouth County, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an international technology group with three core businesses: aerospace defense and security. It develops produces and markets engines and equipment for air and space defense electronics and security solutions.

Position: Engineer I

Duration: 4 Months

Location: Wall Township NJ 07727

Work Type: Temporary Assignment

Job Type: Onsite

Shift Timings: 8:00 A.M - 5:00 P.M

Job Summary:

Within the Customer Support and Services (CSS) department the Product Support Engineering department is responsible for providing technical support to customers in the resolution of problems that arise after the entry into service of commercial aircraft and in the development of new products.
As a Product Support Engineer (PSE) you are the pivot between the technical problems of customers (airlines aircraft manufacturers) and the design office.
You are responsible for customer satisfaction at the technical level the proper functioning of our products and the reporting of in-service events related to flight safety.
You are responsible for all Client Oxygen products across a portfolio of commercial platforms.

DUTIES AND RESPONSIBILITIES

Provide technical answers to questions from external and internal customers
- Propose solutions to in-service problems in order to meet customer expectations
- Ensure technical follow-up of the problems identified by our customers
- Educate customers on good maintenance practices on our products
- Lead and participate in technical reviews at customers sites and/or conferences
- Support the Client Aerosystems teams for technical matters (validation of technical warranties in-service behavior identification of induced damage etc.) and for their customer visits (provide information train on technical subjects participate in reviews)
Carry out interventions at customers sites
- Present the technical behavior of systems in service
- Train on the use of the products in conjunction with the training team and maintenance technicians
Identify quantify and report major technical problems participate in their resolution with the design offices
- Analyze technical problems reported by customers (airlines or aircraft manufacturers) coordinate and present the current situation as well as the overall problems of the fleet
- Lead the expertise of new damage cases work on the identification of root causes and potential solutions
- Carry out feedback analyses and support the operational reliability calculations of the products then alert and initiate the necessary actions with the sustaining design office and program teams. Collect in-service behavior information from customers.
- Collaborate in the definition of improvement plans for design changes. Participate in the development and monitoring of the development of solutions.
- Participate in the definition of acceptable damage criteria and product return to service studies
Be the pilot of the after-sales department for the implementation of technical modifications to products in service
- Participate in in-service product improvement plans
- Pilot cross-functional teams responsible for supporting sales and repairs of evolving products
- Validate and prioritize maintenance technical documentation update needs
Provide feedback
- Share support requirements and feedback with internal development and support teams
- Contribute to product improvement
- Report service experience during the design of new products and support the Integrated Logistics Support (ILS) department in the development of maintainability plans for new products
Take action for flight safety
- Report and analyze topics related to the safety of operations in compliance with deadlines
- Bring technical expertise to customers to investigate root causes
- Participate in the causal analysis the 8D process and implementing changes

QUALIFICATION REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor or Masters Degree in Mechanical Engineering or Aerospace Engineering or 5 to 10 years related experience; or equivalent combination of education and experience.
Engineering degree and/or experience preferable in mechanics especially pneumatics.

Experience:

5 years of experience in engineering or repair position related to commercial and/or general aviation is required: design engineering or sustaining or technical support service engineering training.

Knowledge and Technical skills:

Ability to work several issues in parallel
Ability to work in team
Ability to read analyze and interpret engineering drawings specifications charts wiring diagrams schematics and assembly/test procedures.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to solve complex technical problems and possess a strong ownership and drive to bring issues to closure.
Ability to work unsupervised in a highly dynamic environment

Communication Skills

Ability to respond to common inquiries or complaints from customers regulatory agencies or members of the business community.
Ability to effectively present information to management public groups and/or top management.
Ability to lead a technical meeting
Ability to give technical presentations to customers

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an international technology group with three core businesses: aerospace defense and security. It develops produces and ...