Director of Surgical Sales Training

At Alcon were passionate about enhancing sight and helping people see brilliantly. With more than 25000 associates we innovate fearlessly champion progress and act swiftly to impact global eye health. We foster an inclusive culture recognizing your contributions and offering opportunities to grow your career like never before. Together we make a difference in the lives of our patients and customers. Are you ready to join us

This role is part of Alcons Training & Development function a team that enhances employee skills knowledge and performance to align with the companys strategic goals and help our people and the world see brilliantly.

The Director Sales Training / Product Coaching (Professional Path) is primarily responsible for creating developing and implementing the Surgical training course curriculum to ensure top-quality and consistent training for all Surgical Sales associates. You will train Regional Sales Training Managers and Directors through virtual and in-person events while maintaining quality control through observation and counseling. Specifics include:

Develop and execute training curriculum and processes for new and existing teams
Prepare Regional Training Managers to deliver course curriculum including surgical procedures and technical applications
Support global and regional sales and marketing teams
Plan develop and deliver marketing strategies for various products or services
Provide expertise in ophthalmic optics diagnostic procedures surgical procedures and technical product knowledge
Teach and coach in surgical suites classrooms and virtual environments
Conduct technical training and product briefings with customers vendors and company representatives
Conduct competitive product analysis and market research
Maintain extensive knowledge of current market conditions

Reports To

Location

Position Summary

Key Responsibilities

Vitreoretinal Clinical & Technical Expertise

• Lead the development of vitreoretinal-specific training covering ocular anatomy retinal pathology and core VR surgical procedures (e.g. MIVS vitrectomy fluidics management laser tamponades and visualization).
• Ensure training content enables strong clinical conversations with vitreoretinal surgeons operating room staff and hospital stakeholders.
• Partner with Clinical Medical Affairs and R&D teams to ensure scientific and procedural accuracy across all learning assets.

Capital Equipment & Portfolio Selling

• Develop and deploy training focused on capital equipment selling including system-based value propositions workflow integration and economic justification for vitreoretinal platforms.
• Equip sales teams to sell across the full VR ecosystem integrating capital disposables software and service into a cohesive customer solution.
• Incorporate competitive positioning and objection-handling strategies specific to the vitreoretinal capital landscape.

Global Training Strategy & Execution

• Define and execute the global vitreoretinal sales training strategy aligned with Global Franchise International and Regional commercial objectives.
• Create deliver and continuously update training for new product launches including instructor-led training (ILT) e-learning blended learning and AI-enabled scenario-based simulations.
• Ensure consistent curriculum quality messaging and execution across regions.

Regional Training Manager (RTM) Enablement

• Prepare and certify Regional Training Managers on vitreoretinal course curriculum delivery including clinical application technical mastery and selling skills.
• Benchmark RTM strengths and development needs providing structured development plans and ongoing coaching.
• Co-train audit and certify RTMs through Train-the-Trainer (TTT) and Vitreoretinal Level 1 and Level 2 programs.

Learning Design & Innovation

• Apply adult learning principles storytelling and facilitation best practices to maximize learner engagement and retention.
• Leverage digital learning technologies simulation tools and AI-driven role-play scenarios to reinforce 360 Selling behaviors in vitreoretinal use cases.
• Support global sales meetings major congresses and launch events with high-impact vitreoretinal training experiences.

What you will bring to Alcon

• Bachelors Degree or Equivalent years of directly related experience (or high school 18 yrs; Assoc.14 yrs; M.S.7 yrs; PhD6 yrs)
• The ability to fluently read write understand and communicate in English
• 10 years of relevant experience
• 6 years of demonstrated leadership
• Demonstrated expertise in vitreoretinal anatomy surgical procedures and operating room workflows.
• Proven experience selling or supporting capital equipment within complex healthcare environments.
• Strong background in sales training sales enablement or commercial excellence roles.

Preferred

• Prior experience as a Vitreoretinal Sales Representative Manager Clinical Specialist or Training Leader.
• Experience developing and delivering global training programs across regions.
• Familiarity with certification-based training pathways and Train-the-Trainer models.

Core Competencies

• Vitreoretinal clinical and procedural expertise
• Capital equipment and ecosystem selling
• Strategic thinking and global mindset
• Instructional design and adult learning
• Executive-level communication and influence
• Cross-functional leadership and collaboration

Success Measures

• Increased vitreoretinal sales force clinical and technical proficiency
• Improved effectiveness of capital equipment and ecosystem selling
• Consistent global execution of vitreoretinal training curriculum
• Accelerated readiness and performance of new hires and RTMs

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.