Print Technician (Journeyman)

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Print Technician (Journeyman)

FedTec is seeking a Print Technician (Journeyman) to support print services operations. This role is responsible for maintaining troubleshooting and optimizing Government Furnished Equipment (GFE) print devices to ensure reliable performance and compliance with contract requirements. The technician will manage service requests through ServiceNow perform routine maintenance and repairs support equipment installations and relocations and ensure all activities align with contract-defined Acceptable Quality Levels (AQLs). This position requires strong technical expertise attention to detail and the ability to provide timely support while maintaining accurate documentation and reporting.

Location: (On-Site) : Arlington VA 22202

Security Clearance: Active Secret clearance or above

Primary Duties and Responsibilities

Perform daily service and maintenance of print devices according to work plans; manage travel schedule efficiently.
Troubleshoot and restore full functionality of supported print devices under contract.
Monitor and respond promptly to service requests via the ServiceNow ticketing system.
Deliver and install consumables (e.g. fusers drums toner waste toner) and other replaceable parts.
Relocate and configure printers MFDs and copiers within facilities.
Conduct site visits to obtain IP addresses meter readings or assist with network mapping.
Install local software as needed for automated data collection.
Record manual meter readings for devices not remotely managed during service interactions.
Provide end-user training as required.
Prioritize and resolve assigned tickets in compliance with contract performance standards (AQL per PWS).
Update ticket summaries in the prescribed format for effective tracking and management.
Ensure compliance with DoD standards and contract requirements.
Document all service and installation activities through accurate forms reports and logs.
Maintain current knowledge through training certifications and professional development.
Reposition or remove equipment when workspace limitations prevent proper placement.
Stay informed on SLAs procedures and device specifications.
Experience and skillset with Canon imageFORCE and/or imageRUNNER devices is required.
Perform additional contract-related tasks as directed by the Program Manager.

Basic Qualifications Required Education Certifications Skills and Experience

Active Secret clearance or above.
Minimum of 3 years of relevant experience.
Strong understanding of print device theory and functionality.
Advanced troubleshooting skills for multi-functional devices and related network infrastructure (e.g. scan-to-email).
Manufacturer certifications for multi-functional devices preferred.
Excellent interpersonal problem-solving and organizational skills.
Proficient in verbal and written communication.
Experience with ServiceNow ticketing system.
Advanced proficiency in Microsoft Office Suite (Word Excel PowerPoint).

When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family we prioritize your safety health and happiness. That is why weve created the FedTec Total Well-Being program offering benefits like:

Health & Wellness: Medical dental and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
Time to Recharge: Generous paid time off to relax and rejuvenate.
Financial Security: 401(k) company-paid short- and long-term disability life insurance and additional voluntary coverage.
Life & Family Support: Employee Assistance Program (EAP) Pet Insurance and Prepaid Legal services.
Recognition & Growth: The FedTec Applause program rewards outstanding contributions while our Learning & Development programs support your career growth.
Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach personal and group training sessions company fitness challenges and ongoing wellness support.

Visit to learn more about who we are and where you can make an impact!

Commitment to Non-Discrimination

As an Equal Opportunity Employer we consider all qualified applicants without regard to disability protected veteran status or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit skills and contributions.

If you feel that your qualifications talents and values align with our culture we welcome you to apply by submitting your resume today!

No Agencies Please

Print Technician (Journeyman) FedTec is seeking a Print Technician (Journeyman) to support print services operations. This role is responsible for maintaining troubleshooting and optimizing Government Furnished Equipment (GFE) print devices to ensure reliable performance and compliance with contrac...

Print Technician (Journeyman)

Security Clearance: Active Secret clearance or above

Primary Duties and Responsibilities

Perform daily service and maintenance of print devices according to work plans; manage travel schedule efficiently.
Troubleshoot and restore full functionality of supported print devices under contract.
Monitor and respond promptly to service requests via the ServiceNow ticketing system.
Deliver and install consumables (e.g. fusers drums toner waste toner) and other replaceable parts.
Relocate and configure printers MFDs and copiers within facilities.
Conduct site visits to obtain IP addresses meter readings or assist with network mapping.
Install local software as needed for automated data collection.
Record manual meter readings for devices not remotely managed during service interactions.
Provide end-user training as required.
Prioritize and resolve assigned tickets in compliance with contract performance standards (AQL per PWS).
Update ticket summaries in the prescribed format for effective tracking and management.
Ensure compliance with DoD standards and contract requirements.
Document all service and installation activities through accurate forms reports and logs.
Maintain current knowledge through training certifications and professional development.
Reposition or remove equipment when workspace limitations prevent proper placement.
Stay informed on SLAs procedures and device specifications.
Experience and skillset with Canon imageFORCE and/or imageRUNNER devices is required.
Perform additional contract-related tasks as directed by the Program Manager.

Basic Qualifications Required Education Certifications Skills and Experience

Active Secret clearance or above.
Minimum of 3 years of relevant experience.
Strong understanding of print device theory and functionality.
Advanced troubleshooting skills for multi-functional devices and related network infrastructure (e.g. scan-to-email).
Manufacturer certifications for multi-functional devices preferred.
Excellent interpersonal problem-solving and organizational skills.
Proficient in verbal and written communication.
Experience with ServiceNow ticketing system.
Advanced proficiency in Microsoft Office Suite (Word Excel PowerPoint).

Health & Wellness: Medical dental and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
Time to Recharge: Generous paid time off to relax and rejuvenate.
Financial Security: 401(k) company-paid short- and long-term disability life insurance and additional voluntary coverage.
Life & Family Support: Employee Assistance Program (EAP) Pet Insurance and Prepaid Legal services.
Recognition & Growth: The FedTec Applause program rewards outstanding contributions while our Learning & Development programs support your career growth.
Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach personal and group training sessions company fitness challenges and ongoing wellness support.