Senior Project Manager Services

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.

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About the Role:

As a Senior Project Manager on the Operations & Transformation team you will lead complex cross-functional projects that directly support our Professional Services (Installation & Implementation) organizations. You will be responsible for turning strategy into execution across programs that span process policy data and technology.

You will manage a portfolio of initiatives that improve how we scope schedule dispatch and execute professional installations and customer implementations while enhancing installer and customer experience improving profitability and enabling scale. This role is highly visible and requires frequent interaction with senior leaders across Operations Product Sales Order Management Customer Support Finance and IT.

We are looking for a seasoned hands-on Senior Project Manager who can operate at both strategic and tactical levels: framing problems defining success metrics setting up governance and operating rhythms and driving successful projects through to measurable results.

What Youll Do:

Program & Project Leadership

• Own and lead a portfolio of mid- to large-scale cross-functional projects supporting Customer Implementation and Professional Installation Services from discovery deployment and post-launch measurement.
• Develop and maintain project artifacts including project charters detailed project plans action items risk & mitigation plans RACI and weekly status updates that keep stakeholders aligned and accountable.
• Define project scope objectives deliverables critical path and success metrics in partnership with business stakeholders and functional leaders.
• Manage timelines budgets and resources across multiple concurrent projects proactively addressing variances to keep initiatives on schedule and within budget.

Cross-Functional Collaboration

• Partner closely with leaders in Implementation and Professional Installation to understand operational pain points define future-state processes and prioritize initiatives that drive scalability quality and profitability.
• Drive end-to-end readiness for new or enhanced services and workflows by coordinating with Product Sales Marketing Partnerships Order Management Customer Support Finance Customer Success and IT
• Facilitate effective decision-making through structured governance clear mitigation planning data based decision making and concise executive-ready updates.

Execution Risk & Change Management

• Identify manage and mitigate risks issues and dependencies across teams and systems; ensure clear owners due dates and resolution paths.
• Implement and refine project management frameworks appropriate to each initiative and ensure consistent application of best practices.
• Lead change management for Implementation and Installation programs including impact assessments ROI business justifications communications training and enablement plans and adoption tracking.
• Ensure supporting project documentation SOPs and playbooks are comprehensive current and easily consumable by operational teams.

Data Reporting & Continuous Improvement

• Use tools such as Salesforce Tableau and other BI/reporting platforms to size problems establish baselines monitor KPIs and track realized benefits (e.g. installation cycle time first-time-right rates technician utilization margin improvement).
• Provide clear data-backed status and performance reporting to stakeholders and senior leadership highlighting progress risks and recommended actions.
• Conduct project retrospectives and leverage insights to improve project intake prioritization planning and execution standards across the Services organization.

Leadership & Coaching

• Model best-in-class project management practices and mentor other Project Managers and project leads on methodology communication stakeholder management and risk management.
• Contribute to the evolution of Operations & Transformation standards templates tooling and training to raise delivery quality and consistency across the portfolio.

What Were Looking For:

• 4 years of professional experience in business facing strategic cross functional project management with a proven track record of leading complex initiatives from discovery through execution.
• Project Management Professional (PMP) certification required
• Background in process improvement or operational excellence (e.g. Lean Six Sigma Kaizen) and comfortable designing and implementing new workflows
• Experience introducing or scaling project portfolio management practices including intake prioritization and capacity planning.
• Demonstrated ability to manage multiple concurrent projects and portfolios balancing scope schedule resources and quality while delivering against defined success metrics.
• Exceptional organizational and problem-solving abilities with keen attention to deta
• Strong stakeholder management and communication skills including experience presenting to and influencing senior leaders and cross-functional partners.
• Deep familiarity with project management methodologies and tools (e.g. Jira Asana Smartsheet Microsoft Project or similar) and comfort establishing governance cadences and working agreements.
• Data-driven mindset with hands-on experience using Salesforce BI tools (e.g. Tableau Looker or similar) and spreadsheets to analyze trends build dashboards and support decision-making.
• Proven experience in risk management and mitigation planning including dependency mapping and contingency planning for multi-team initiatives.
• High degree of ownership accountability and follow-through with the ability to drive clarity in ambiguous environments and keep projects moving forward.

Preferred Qualifications

• Experience working in fleet management telematics logistics field service management or other hardware software deployment environments.

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.

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