This role is an individual contributor role based in our São Paulo corporate office and is for a passionate dynamic analytical innovative hands-on and customer-obsessed person.
We are looking for a motivated and detail-oriented Program Manager to join the Transportation Excellence team supporting area mechanisms writing strategic documents and looking for E2E customer this role you will contribute to delivery quality by assisting in data collection monitoring operational metrics and supporting cross-functional teams in executing improvement initiatives as well as connect all miles across transportation team.
The ideal candidate demonstrates Amazons Leadership Principles particularly Customer Obsession Dive Deep and Bias for Action. At Amazon we are working to be the most customer-centric company on earth. To get there we need talented bright and driven people. Amazon is continually evolving and is a place where motivated workers thrive and where workers ownership leads to meaningful results. How often can you say that your work changes the world At Amazon youll say it often. Join us and define tomorrow.
Key job responsibilities
Communicate clearly with immediate stakeholders sharing updates on task progress and escalating issues as needed
Collaborate with cross-functional teams including Transportation and Operations to support execution of delivery excellence initiatives
Assist in maintaining governance documentation such as meeting notes trackers and process records
Contribute to the documentation and sharing of best practices within the team
Lead weekly meetings with stakeholders to ensure operations plan goals remain on track (in three pillars)
Write strategic documents (e.g. narratives PR/FAQs) that clearly communicate vision to senior leadership
Lead writing WBR MBR and QBR documents with all stakeholders
- Program or project management experience
- Experience working cross functionally with tech and non-tech teams
- Experience defining and implementing process improvement initiatives using data and metrics
- Supply chain experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Intermediate English proficiency
- Experience driving end to end delivery and communicating results to senior leadership
- Experience driving process improvements
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
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