Roles & Responsibilities
Job Description
Draft and vet all external communication and replies
Handle daily feedback cases and resolve amicably with the team
Build and maintain good relationships with feedback providers and agencies
Monitor public sentiment address concerns and manage communication effectively
Prepare detailed reports on daily activities and work-related matters
Coordinate meetings take minutes and distribute agendas and updates.
Ensure service providers meet quality standards
Investigate incidents analyse root causes and implement corrective and preventive measures.
Prepare and present reports on quality performance customer satisfaction and compliance.
Job Requirements
Degree/Diploma in Communication/Business Administration or equivalent with 3 years of relevant work experience.
Background experience in Facilities Management/Construction or township management is an advantage.
Office Location: 1 Tampines North Drive 1
5.5 work days