Team Lead, Website Operations

Connecting clients to markets and talent to opportunity

With 5400 employees and over 80000 institutional commercial and payments clients we operate from more than 80 offices spread across six continents. As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview:Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight youll have the opportunity to optimize processes and implement game-changing policies.

Position Purpose:

Primary duties will include:

• Lead and mentor a team of CMS Editors and contractors fostering a positive supportive and globally collaborative team environment.
• Oversee the daily management and maintenance of website content across global B2B websites ensuring consistency accuracy and adherence to brand and UX standards.
• Serve as an in-house CMS expert supporting users maintaining documentation and championing best practices for content governance and publishing workflows.
• Collaborate with regional stakeholders to ensure content aligns with marketing goals and customer needs driving better engagement and conversions.
• Understand and optimize user journeys working closely with stakeholders to enhance site navigation content flow and conversion opportunities.
• Partner with the Technology and Product teams to identify and implement improvements in site performance functionality and experience.
• Manage CMS updates and content publishing including more complex tasks such as component configuration integrations and structured content deployment.
• Work closely with SEO and Analytics teams to evaluate performance apply insights and continuously improve page effectiveness.
• Support the rollout and adoption of NextGen CMS tools ( Uniform) participating in migrations team training and process improvement initiatives.
• Collaborate with Paid Media teams to ensure tracking tagging and analytics are correctly implemented.
• Take a proactive approach to problem-solving identifying issues before they escalate and driving solutions through cross-team collaboration.
• Champion user-cantered thinking ensuring every change or update considers the end-user journey and business objectives.
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

To land this role you will need:

• Minimum 5 years of experience in web content management ideally within a global multi-site organization.
• At least 12 years of team leadership or supervisory experience with proven ability to manage mentor and motivate others.
• Strong understanding of UX principles content strategy and web publishing workflows.
• Excellent communication and stakeholder management skills across different levels and time zones. A collaborative mindset and the ability to work as part of a global team.
• Strong organizational skills with attention to detail and ability to prioritize effectively. Proactive problem solver who takes initiative and ownership.
• Basic understanding of website performance optimization (e.g. load times mobile responsiveness).

What makes you stand out:

• Experience with Uniform or other headless CMS implementations or any other corporate-level CMS.
• Experience contributing to UX or CRO (conversion rate optimization) initiatives.
• Familiarity with SEO best practices and analytics tools (e.g. Google Analytics Google Tag Manager).
• Experience working in financial services or another regulated industry.

Education / Certification Requirements:

• Bachelors degree in Marketing Communications Digital Media or a related field or equivalent work experience.

Working environment:

• Hybrid role 4 days in-office.
• Global team spanning Americas and EMEA requiring some cross-time zone coordination.
• Minimal travel expected primarily for team workshops or training sessions.

#LI-Hybrid #LI-MA1