Customer Service Agent I

Customer Service Agent I Customer Service Athens Greece

Company Profile

A trusted partner at nearly three million customer locations Ecolab (NYSE:ECL) is the global sustainability leader offering water hygiene and infection prevention solutions and services that protect people and the resources vital to life. With annual sales of $15billion and more than 47000 associates Ecolab delivers comprehensive solutions data-driven insights and personalized service to advance food safety maintain clean and safe environments optimize water and energy use and improve operational efficiencies and sustainability for customers in the food healthcare hospitality and industrial markets in more than 170 countries around the world.

Imagine a future where your career not only propels you forward but also contributes to a greater purpose. Ecolab Greece is proud to be a Great Place to Work- Certified Company!

Our associates have spoken and recognised outstanding employee experience. When you join Ecolab youre not only contributing to a company thats making a global impactyoure also becoming part of a team dedicated to fostering outstanding workplaces for all our associate

The Role

Join our dynamic Customer Service team at Ecolab Greece as a Customer Service Agent (B2B) based at our Headquarters in Chalandri Attica. In this key frontline role you will use your high energy strong communication skills and customercentric mindset to support our clients and help them gain maximum value from Ecolabs solutions. As a team we are committed to delivering excellent service and continuously striving to exceed our customer satisfaction goals.

In this position you will be responsible for processing orders in SAP managing customer inquiries registering complaints and supporting deliveryrelated requests. On a daily basis you will typically handle around 40 inbound calls from customers and field sales associates ensuring each interaction is handled with professionalism and a focus on building strong internal and external relationships.

What You Will Do

Key responsibilities include:

• Manage inbound customer inquiries via phone and email promptly courteously and in line with service-level expectations

• Place and process customer orders accurately monitor order progress and proactively communicate updates or issues

• Address customer requests and questions providing clear information and solutions while ensuring a positive customer experience

• Liaise with internal teams (e.g. Sales) and external partners (e.g. 3PL providers) to ensure timely and accurate responses to customer needs

• Support achievement of team KPIs and ensure compliance with all internal procedures and external audit requirements

• Deliver reliable customer service across assigned product or customer groups and provide backup support in other operational areas such as customer returns equipment on loan or rental export processes reporting and billing

Qualifications & Skills

• University Degree in Business Administration or a relevant field

• Previous experience in B2B Customer Service ideally within a multinational environment

• Hands-on experience with SAP

• Proficiency in Microsoft Office (Excel Word Outlook)

• Excellent command of the English language both written and verbal

• Experience using a multiline telephone system in a customer-facing role

• Ability to interact professionally with others and work independently in a fast-paced environment

• Strong interpersonal and communication skills with the ability to interact professionally at all levels combined with effective problemsolving abilities and a customerfocused mindset

• Ability to work independently and adapt to a fastpaced environment supported by strong organizational skills and the capacity to prioritize tasks and meet deadlines.

Whats in it For You

• Excellent team based working environment and an exciting chance to grow and develop your career in a world leading organization

• Continuous training so that you soon become a real expert in what you do carving your own career at Ecolab

• Competitive compensation & full benefits package (bonus monthly meal allowance (meal card) private health insurance for employee & family members employee pension savings plan free Ecolab products Employee Assistance Program etc.)

Our Commitment to Diversity and Inclusion

At Ecolab we believe the best teams are diverse and inclusive and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit hire promote transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.

All applications will be treated with confidentiality.