Client Experience Coordinator

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Client Experience Coordinator you will support the Assistant Client Experience Manager in implementing clientexperience initiatives optimizing service workflows and enhancing overall operational effectiveness. You will create a seamless positive and consistent experience for every client throughout their engagement in AP House. The role focuses on understanding client needs ensuring that every touchpoint reflects commitment to service excellence.

In this role you will be responsible for:

Greet incoming and departing clients warmly with a genuine smile and eye contact while attending to their special needs and requests throughout their visit.
Provide AP House tours to clients explaining to them the concept and facilities available.
Inform clients of the current theme or latest updates of the brand and introduce who will be serving them to ensure a smooth handoff to the assigned client consultant. Attend to special client needs and requests.
Act as the main liaison with external F&B vendors by coordinating orders tracking deliveries and supporting invoice processing while also assisting F&B staff onsite by setting and clearing tables replenishing water and serving beverages.
Level up the quality of service in the AP House by meeting the hospitality standards defined by AP HQ.
Support the Assistant Client Experience Manager in clientexperience initiatives service enhancements and administrative tasks.
Collaborate with sales teams to create unique and memorable client experiences.
Communicate client feedback to Retail CRM Brand and other relevant teams to maintain a strong feedback loop.
Ensure all touchpoints align with the brand image for a seamless experience.
Coordinate staff uniforms by liaising with tailors maintaining uniform records and supporting inventory while also managing laundry consolidation tracking outgoing items and ensuring timely returns.

Qualifications :

Minimum 7 years of experience in premium hospitality or luxury clientfacing environments ideally with exposure to hightouch service standards (such as First Class airline service or luxury hospitality).
Demonstrated ability to create warm engaging and memorable client interactions with a naturally sociable and peopleoriented personality.
Strong service mindset consistently recognized for professionalism genuine care and attention to detail.
Excellent interpersonal and communication skills with confidence interacting with UHNW clientele.
Proven ability to multitask and maintain high service standards in fastpaced or demanding environments.
Experience coordinating teams or operational workflows to ensure smooth daily execution.
Proficiency with CRM systems and clientpreference tracking is a strong advantage.
Fluent in English with additional Asian languages considered a plus and a proactive reliable and excellencedriven approach.

Additional Information :

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Remote Work :

Employment Type :

Full-time

In this role you will be responsible for:

Greet incoming and departing clients warmly with a genuine smile and eye contact while attending to their special needs and requests throughout their visit.
Provide AP House tours to clients explaining to them the concept and facilities available.
Inform clients of the current theme or latest updates of the brand and introduce who will be serving them to ensure a smooth handoff to the assigned client consultant. Attend to special client needs and requests.
Act as the main liaison with external F&B vendors by coordinating orders tracking deliveries and supporting invoice processing while also assisting F&B staff onsite by setting and clearing tables replenishing water and serving beverages.
Level up the quality of service in the AP House by meeting the hospitality standards defined by AP HQ.
Support the Assistant Client Experience Manager in clientexperience initiatives service enhancements and administrative tasks.
Collaborate with sales teams to create unique and memorable client experiences.
Communicate client feedback to Retail CRM Brand and other relevant teams to maintain a strong feedback loop.
Ensure all touchpoints align with the brand image for a seamless experience.
Coordinate staff uniforms by liaising with tailors maintaining uniform records and supporting inventory while also managing laundry consolidation tracking outgoing items and ensuring timely returns.

Qualifications :

Minimum 7 years of experience in premium hospitality or luxury clientfacing environments ideally with exposure to hightouch service standards (such as First Class airline service or luxury hospitality).
Demonstrated ability to create warm engaging and memorable client interactions with a naturally sociable and peopleoriented personality.
Strong service mindset consistently recognized for professionalism genuine care and attention to detail.
Excellent interpersonal and communication skills with confidence interacting with UHNW clientele.
Proven ability to multitask and maintain high service standards in fastpaced or demanding environments.
Experience coordinating teams or operational workflows to ensure smooth daily execution.
Proficiency with CRM systems and clientpreference tracking is a strong advantage.
Fluent in English with additional Asian languages considered a plus and a proactive reliable and excellencedriven approach.

Additional Information :

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

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About Company

Audemars Piguet

Le présent et le futur d’Audemars Piguet se construisent grâce à la contribution de tous nos talents. Inspirés par la richesse de notre passé, nous sommes enthousiastes à l’idée de ce que nous créerons dans le futur. Ensemble, nous sommes résolument tournés vers l’avenir et en quête c ... View more

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