Tier 2 MSP Support (West Coast based, work from home)
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Job Location:
Tacoma, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Tier 2 IT Support Technician (MSP) Remote (West Coast Only)
Were looking for a sharp experienced Tier 2 tech who actually enjoys digging into problems and figuring things out. This isnt a reset passwords all day role youll be the person tickets get escalated to when things arent obvious and need real troubleshooting.
If youre the type who hates leaving loose ends takes pride in solving weird issues and doesnt need your hand held youll fit right in.
What youll be doing:
Own and resolve escalated support tickets across a range of client environments
Troubleshoot everything from workstation issues to network hiccups to cloud weirdness
Work through intermittent issues (the fun ones nobody else can pin down)
Support Microsoft 365 Azure Windows environments and common business apps
Jump on remote sessions with users when needed and actually fix the problem
Document what you did in a way the next person can follow
Keep tickets moving we value momentum and clean queues
What were looking for:
Solid MSP experience (this is non-negotiable)
Strong troubleshooting skills not just following scripts
Comfortable working across networking systems and cloud
Experience with tools like RMM/PSA platforms (ConnectWise Autotask etc.)
Good communication you dont need to be salesy just clear and helpful
Ability to manage your time and workload without someone checking in every hour
The role:
100% remote but you must be based on the West Coast
Youll be supporting clients in that time zone so hours align accordingly
Fast-paced environment but not chaotic we care more about getting things right than rushing and redoing them
If you like being the person who actually fixes things not just passes them along this is a good spot for you.
Qualifications :
MSP Experienced
West Coast based
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Arabic Speaking
- Marketing & Promotions
- Access Control System
- Apache Tomcat
- BI
- Back Office
About Company
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
