Lead Coordinator, Support
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The purpose of this job is to provide day-to-day operational support for the field technician department as well as coordinating cross functional national projects.
- The purpose of this job is to provide day-to-day operational support for the field technician department as well as coordinating cross functional national projects.
- Collaborate with outside departments to deliver excellent service to store teams to include national project execution and onsite training coordination for new store openings.
- Onboard new field technicians to ensure the team is set up for success to include new hire paperwork company card and equipment orders.
- Audit field technician purchase cards.
- Liaise with field technicians and dispatch teams to resolve facility issues in-house at company sites to minimize downtime and costs.
- Analyze repair and financial trends to identify and solve process improvements for the department.
- Provide guidance and training on departmental systems with expertise in Salesforce FSM Transflo Field Service Store Tablet ServiceNow Pilot Task Microsoft Suite WFM etc.
Qualifications :
- Associates Degree or Equivalent
- Minimum 3 Years Experience
- Requires advanced skills within a range of processes
- Applies understanding of how efforts achieve organizational objectives
- Acts as a team lead but is not a supervisor
- Identifies and solves complex problems
- Impacts own quality and effectiveness of work
- Evaluates and communicates complex content in a clear manner
- Must meet near term targets with significant impact on team deliverables
- This position requires candidates to be legally authorized to work in the United States without employer sponsorship
Additional Information :
- Nation-wide Medical Plan/Dental/Vision
- Flexible Spending Accounts
- Weekly pay
- 401K match
- Tuition Assistance
- Adoption Assistance
- PTO
- Fuel Discount
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
About Company
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every type of ... View more
