General Manager Service

As a $100M full-service commercial air conditioning company Hill York provides design build solutions new construction system maintenance service repairs energy solutions and installation for a wide range of heating cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II Hill York has played a key role in leading Florida facilities such as condos offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.

Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork results and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled talented individuals to join our strong family-oriented workforce and to help us build on our success.

Hill York seeks a dynamic growthminded General Manager Service to lead our service business across MiamiDade and Broward counties. As a key member of Hill Yorks leadership team this individual is responsible for full P&L ownership overall service operational performance customer experience team development safety and strategic growth. The GM Service will lead our Service Manager CSR Manager and Service Analyst to deliver bestinclass HVAC service maintenance and repair solutions. This leader will drive consistency operational excellence and long-term customer satisfaction while collaborating closely with Sales Operations and leadership to strengthen processes and grow our service portfolio in South Florida. This is a highimpact leadership role in a fastpaced relationshipdriven business where integrity teamwork and performance are core values.

Leadership & People Development

• Lead mentor and develop the Service Manager CSR Manager and Service Analyst to ensure high performance accountability and continuous improvement.
• Promote a highperformance culture grounded in accountability results teamwork safety and customer focus.
• Support the Service Manager in developing field technicians and warehouse operations by guiding priorities and reinforcing standards.
• Assess talent needs and ensure development through training coaching and strategic hiring.
• Reinforce consistent operational processes and best practices across the region in collaboration with other service leaders.

Operational Excellence

• Oversee overall service operations at a strategic level ensuring the team delivers timely highquality service across Dade and Broward.
• Ensure the Service Manager CSR Manager and Service Analyst maintain strong scheduling labor planning dispatch coordination PM execution billing accuracy and customer support.
• Drive standardization and continuous process improvement to increase efficiency consistency and operational reliability.
• Support resolution of escalated customer issues with urgency and professionalism in partnership with the Service Manager and CSR Manager.
• Champion the adoption of digital tools and workflow modernization to enhance field documentation transparency and productivity.

Financial & Business Management

• Own full P&L responsibility for the Dade and Broward service business.
• Develop and executeannual operating plans revenue goals and margin expectations.
• Monitor key metrics including laborutilization materials costinventorybacklogDSOPM compliance and service profitability.
• Supportcollectionsefforts on overdue accounts andmaintainstrong communicationwith Finance.
• Ensure proper pricing governance for materials labor rates and refrigerant.
• Drive service business growth by partnering with Sales and supporting the Service Manager in lead generation repair opportunities and PM agreement expansion.

Customer & Account Management

• Serve as a senior point of contact for key accounts ensuring longterm relationships high service satisfaction and strategic alignment.
• Conduct site visits customer meetings and quarterly business reviews (QBRs) with major clients as needed.
• Maintainstrong trust-based relationships focused on reliability quality and responsiveness.

Safety & Compliance

• Promote a proactive safety culture in alignment with Hill York and EMCOR policies.
• Ensure the Service Manager and field teams meet safety expectations documentation requirements and regulatory compliance related to refrigerants equipment and field practices.
• Participate in safety initiatives audits incident reviews and corrective action planning as needed.

Strategic Leadership

• Contribute to the companys overall strategic direction as a member of the leadership team.
• Drive process improvement service modernization and crossdepartment alignment to strengthen the business.
• Champion new technologies digital workflows and best practices from across EMCOR.
• Identifyemerging trends customer needs and regional opportunities for service growth.

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• Minimum10 years of commercial HVAC service experience in a mechanical contracting environment.
• Minimum 35 years of leadership experience.
• Proven success managing service operations with P&L accountability.
• Strong leadership coaching and talentdevelopment skills.
• Experience leading process improvement and implementing operational best practices.
• Excellent communication customer service and relationshipbuilding skills.
• Highproficiencyin Microsoft Office and service management software; experience with COINS and XOi preferred.
• Strong organizational skills with the ability to manage competing priorities.
• Valid drivers license; ability to travel across Dade/Broward counties.
• Fulltime onsite presence is required due to the handson nature of this role which demands daily interaction with service dispatch billing field leadership and customer relationships.

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