Senior Consultant

Hybrid Bangalore India

JOB OVERVIEW

As a Legion Senior Consultant you lead the evolution of our implementation methodology learning from our experiences. This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers as defined within a statement of work. This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation you will be configuring testing delivering the system and supporting customer training.

RESPONSIBILITIES AND DUTIES

Sr. Consultant Core Activities

• Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
• Manage multiple concurrent enterprise projects leading all implementation project phases
• Ensure a smooth implementation and adoption of the Legion platform providing a seamless journey and business results that drive customer success
• Configure Legion products according to the solution blueprint
• Provide configuration reviews and configuration knowledge transfers to the customer
• Assist customers with software testing along with roll-out activities such as data loads and system initialization
• Deliver live customer training for areas such as training the trainer for administrators and store managers
• Lead and facilitate discussions and workshops with the customer
• Oversee configuration documents tools and methodologies including but not limited to solution blueprint enterprise configuration worksheet etc.
• Define manage and deliver on customer expectations throughout the implementation process
• Work with teams within Legion to ensure implementation timelines and support SLAs are met
• Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
• Be familiar with compliance and labor laws and how they impact customers
• Complete ongoing education to further develop the skills and knowledge necessary for continued success including industry trends technology and the Legion product
• Define manage and deliver on customer expectations throughout the implementation process

Customer Centric Consulting

• Providing leading practices to ensure customers are maximizing the value of their Legion solution
• Actively set and manage expectations
• Continually acquire knowledge about our customers and solutions to grow adoption
• Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peer groups in ways that support problem-solving and planning

Consulting Practices

• Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology
• Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager
• Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance maintain standards for consulting and establish a document repository governance and coaching space for consultants
• Understand and prevent scope creep
• Use Legion project management tools to manage configuration tasks assigned within the implementation project plan

Product Expertise

• Product expert in core Legion modules
• Maintain core product expertise for end users and configuration
• Grow product knowledge through regular release training
• Communicate upcoming release themes and dates to the customer
• Identify report and prioritize bugs & enhancements

REQUIRED SKILLS AND QUALIFICATIONS

• 5 years experience implementing software configuring Workforce Management solutions and/or in Customer Success
• Bachelors degree or equivalent experience
• Highly motivated enthusiastic team player driven by delighting customers
• Exceptional situational presence relationship building intellect ethics and judgment that engenders credibility and trust
• Polished English language communicator persuasive presenter fast on your feet and innately organized; superb negotiation and diplomacy skills

PREFERRED QUALIFICATIONS AND ATTRIBUTES

• 7 years experience implementing software configuring Workforce Management solutions and/or in Customer Success
• Workforce management planning experience in a retail environment
• Experience mentoring and training software implementation Consultants

ABOUT LEGION

Join Legions mission to turn hourly jobs into good jobs. Were a remote mission-driven team seeking exceptional talent to propel this vision. Embrace a culture thats collaborative fast-paced and entrepreneurial. With us youll grow your skills work closely with experienced executives and contribute significantly to our mission.

Our award-winning AI-native workforce management platform is intelligent automated and employee-centric and has proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously.

Legion has earned recognition for its innovation including spots on the Inc. 5000 list Forbes Next Billion Dollar Startups and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners Stripes First Round Capital XYZ Ventures Webb Investment Network Workday Ventures and NTT DOCOMO Ventures were making real change.

If youre ready to make an impact and grow your career Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States representing more than half of the entire workforce. Historically managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3200 per employee in retail). The ongoing labor shortage and competition from the gig economy make it more difficult to attract and retain hourly employees.

The top reasons hourly employees leave their jobs are a lack of schedule empowerment poor communication with employers and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility modern technology and compelling work options.

Legions mission is to turn hourly jobs into good jobs serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legions Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously.

Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of todays hourly employees.

Our team is comprised of dedicated individuals from all backgrounds and experiences globally distributed across all time zones.

For more information visit

COMPENSATION & BENEFITS

At Legion we offer competitive compensation and benefits packages to all employees. As a fully remote employer pay for positions is determined using local national and industry-specific survey data.

Our salary range is done so in good faith based on national data and may be refined for a candidates region/town/cost of living. We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicants location level of experience education and specialized knowledge and skills. Additionally we consider the external market rate the amount we have budgeted internally and internal equity within the company for the same position.

Benefits include but are not limited to:

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave
• Equity
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion
• Monthly Phone / Internet Reimbursement

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race color religion sex age disability marital status familial status sexual orientation pregnancy genetic information gender identity gender expression national origin ancestry citizenship status veteran status and any other legally protected status under federal state or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process please email

Legion is an equal opportunity employer. All applicants will be considered for employment without attention to race religion color sex sexual orientation gender identity age national origin veteran disability status or any other basis covered by appropriate law.

How We Determine What We Pay

As a global employer Legion determines pay for positions using local national and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidates region/town/cost of living. For new hires we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicants location level of experience education and specialized knowledge and skills. Additionally we consider the external market rate the amount we have budgeted internally and internal equity within the company for the same position. An employee/candidate with a stronger skill set will receive higher pay.

Job Applicant Privacy Policy

This Job Applicant Privacy Policy (Policy) describes how Legion Technologies Inc. (Legion we us and our) collects uses and discloses personal information as defined under California law from and about job applicants who are residents of California.

This Policy does not apply to our handling of data gathered about you in your role as a user of our consumer-facing services. When you interact with us as in that role theLegion Privacy Policyapplies.

1. Types of Personal Information We Handle

   We collect store and use various types of personal information through the application and recruitment process. We collect such information either directly from you or (where applicable) from another person or entity such as an employment agency or consultancy background check provider or other referral sources. This information includes:

   • Identification and contact information and related identifierssuch as full name date and place of birth citizenship and permanent residence home and business addresses telephone numbers email addresses and such information about your beneficiaries or emergency contacts.
   • Professional or employment-related informationincluding:
     • Recruitment employment or engagement informationsuch as application forms and information included in a resume cover letter or otherwise provided through any application or engagement process; and copies of identification documents such as drivers licenses passports and visas; and background screening results and references.
     • Career informationsuch as job titles; work history; work dates and work locations; information about skills qualifications experience publications speaking engagements and preferences; and professional memberships
   • Education Informationsuch as institutions attended degrees certifications training courses publications and transcript information.
   • Legally protected classification informationsuch as race sex/gender religious/ philosophical beliefs gender identity/expression sexual orientation marital status military service nationality ethnicity request for family care leave political opinions and criminal history.
   • Other informationsuch as any information you voluntarily choose to provide in connection with your job application.

2. How We Use Personal Information

   We collect use share and store personal information from job applicants for our and our service providers business and operational purposes in the recruitment process such as: processing your application tracking your application through the recruitment process contacting references with your authorization conducting background checks you authorize and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes such as in connection with any challenges made to our hiring decisions.

3. With Whom We Share Personal Information

   We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable):

   • Internally: to other Legion personnel involved in the recruiting and hiring process.
   • Vendors: such as technology service providers travel management providers human resources suppliers background check companies and employment agencies or recruiters where applicable.
   • Legal Compliance: when required to do so by law regulation or court order or in response to a request for assistance by the police or other law enforcement agency.
   • Litigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party.
   • Business Transaction Purposes: in connection with the sale purchase or merger.
4. How to Contact Us About this Policy If you have any questions about this Policy please contact .