Customer Service Senior Engineer

Phnom Penh - Cambodia

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB Summary:

Manage and perform repairs of consumer electronics while supervising technicians and daily operations. Provide technical training handle reports and customer issues monitor performance and coordinate with factories. Requires a technical degree 5 years experience strong troubleshooting communication skills and good English.

Job Responsibility:

Repair consumer electronics (Air Conditioner Refrigerator etc.)
Conduct product technical training
Manage daily repair operations
Supervise inhouse and outsourced technicians and engineers
Handle administrative tasks (reports tool management manage customer products 5S)
Monitor KPIs for repair operations and call center
Deal with customer inquiries to improve customer satisfaction
Create and update technical documents (FAQ guides training)
Coordinate with factory for technical countermeasures

Job Requirements:

Bachelors degree in Electrical Mechanical Mechatronics or related technical field
More than 5 years of experience in product servicing or technical support
Strong technical knowledge and troubleshooting skills
Good communication skills and customerfocused attitude
Able to work independently and handle pressure
Basic computer skills (Word Excel PowerPoint)
Good English proficiency

JOB Summary: Manage and perform repairs of consumer electronics while supervising technicians and daily operations. Provide technical training handle reports and customer issues monitor performance and coordinate with factories. Requires a technical degree 5 years experience strong troubleshooting c...