Customer Billing Representative I
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Billing Representative I
Location: Hybrid within our service territory states
DE MD VA PA FL or NC
What makes us great...
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first work to keep them safe and build trusting relationships.
Your role in our success will be
The Customer Billing Representative I ensures billing accuracy supports customer inquiries and helps maintain the integrity of critical financial and customer information. The ideal candidate demonstrates strong problem-solving skills ownership of their work analytical capabilities and a commitment to excellent customer service while collaborating with internal teams and external partners.
What youll be working on
- Process customer transactions including billing invoicing initiating meter/service orders updating customer records and performing all related functions within the Customer Information & Billing System (SAP).
- Analyze and resolve Business Process Exception Management (BPEM) cases while meeting established accuracy timeliness and performance metrics.
- Identify research and resolve issues related to balancing accounts receivable and credit balances.
- Provide timely clear and professional communication to internal and external customers demonstrating a strong understanding of customer needs and delivering exceptional service.
- Maintain a strong focus on data integrity safety awareness and security protocols while handling sensitive information.
- Remain current on rate changes tariff adjustments and applicable Chesapeake Utilities or Public Service Commission (PSC) regulations.
- Demonstrate analytical thinking by identifying root causes of billing exceptions and recommending solutions.
- Proactively seek opportunities to improve processes and procedures that enhance accuracy efficiency and productivity.
- Participate in and support process improvement initiatives and assist in implementing operational changes.
- Collaborate effectively with other departments fostering positive working relationships across the organization.
- Perform additional duties as assigned.
Who you are...
- Understanding of basic accounting principles including debits and credits.
- Knowledge of customer service utility billing processes and financial/accounting workflows.
- Strong organizational interpersonal mathematical analytical and problem-solving skills to manage a variety of responsibilities.
- Maintain flexibility and attention to detail while managing multiple tasks simultaneously.
- Serve as a dependable team player who supports colleagues and contributes to special projects or assignments when needed.
- Adapt to new technologies equipment and software updates with a willingness to learn continuously.
- Process customer requests received through mailsuch as address changes budget billing enrollments and other account updates.
- Demonstrate initiative self motivation critical thinking and the ability to work independently with minimal daily oversight.
- Exhibit a sense of ownership and accountability in all aspects of assigned work.
- Minimum two (2) years of Front Office or Back Office experience.
- Prior utility billing and SAP/S4 Hana experience required.
Benefits/whats in it for you
- Flexible work arrangement
- Competitive base salary
- Fantastic opportunities for career growth
- Cooperative supportive and empowered team atmosphere
- Annual bonus and salary increase opportunities
- Monthly recognition events
- Endless wellness initiatives and community events
- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k medical dental and life insurance tuition reimbursement compensated volunteer hours and MORE!
- Paid time off holidays and a separate bank of sick time!
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors. Applicants with a disability that need assistance applying for a position may email.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Chesapeake Utilities Corporation is a diversified energy company that has been serving customers since 1859.
