Casework

There are two Temporary Promotion (TP) Opportunities in the Student Awards Agency for Scotland (SAAS) Specialist Support Team as B1 Caseworkers.

Operations have an exciting development opportunity for TP or level transfer for two B1 Caseworkers. We are looking for people that are passionate about improving internal processes and delivering exceptional service to both colleagues and external stakeholders.

These are B1 caseworker roles based within the Student Awards Agency for Scotland (SAAS) Operations within our Specialist Support Team. The Teams purpose is to provide a high-quality customer-focused support to students who may require additional help navigating the student funding process.

The main aim of the role is to ensure these students receive clear comprehensive guidance and support throughout their learner journey helping them access the funding theyre entitled to.

Expressions of interest are invited from eligible staff in Bands A - B for this vacancy which is for 5 monthsfrom May 2026 to September 2026 in session 2026/27.

Responsibilities

• Assess the eligibility of students with complex backgrounds e.g. care experienced estranged for the various SAAS funding packages by interpreting the student funding support rules and regulations being considerate of the sensitive nature of their backgrounds and seeking the advice of senior managers and/or Policy colleagues as required.
• Review sensitive information such as social work reports Home Office documentation and gender recognition certificates ensuring data protection principles are followed at all times and that any requests are dealt with sensitively.
• Proactively communicate with internal and external stakeholders ensuring this particular group of students are fully supported during their learner journey.
• Manage escalated cases from our Contact Centre ensuring they are actioned swiftly. Contact the student directly by phone or email and ensure that their enquiry is fully answered in a timely sensitive and professional manner.
• Keep up to date on all operational policy and procedural changes whilst ensuring that any errors or gaps in guidance or policy are raised through the appropriate channels in a timely manner.
• Lead on the assessment of applications resulting from emerging developing or significantly changed policies feeding into reports to senior colleagues on implications and difficulties and suggesting operational solutions for consideration.

Person Specification

Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on

Technical / Professional Skills:

• Connections and communication with stakeholders- Working Level.
• Adaptability to change - Awareness Level.
• Delivery and decision making at pace- Awareness Level.

You can find out more about the skills requiredhere

Experience

A good knowledge of the student funding support rules and regulations to assess or reject a student for SAAS funding.

Behaviours:

• Managing a quality service Level 2.

You can find out more abouthere

Working pattern

Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for please contact us.

Please note SAAS have separate public holiday arrangements and are fully closed between Christmas and New Year.

How to Apply

If you feel you meet this criteria and are interested in being considered for this opportunity please email with a CV and a statement setting out in no more than1000 words how you meet the requirements of the role.

You will be invited along to an informal chat about your skills and experience if you are selected to progress to the next stage of the selection process.

The closing date for expressions of interest is29March 2026 at 11:59pm.

Interviews

Interviews will be confirmed.

Eligibility

Applicants must:

• Be permanent or have been recruited through fair and open competition. Agency workers Fixed Term Appointments (not fair and open) student placements or external secondmentsare not eligibleat this stage.
• have completed their probation period
• have a last performance appraisal marking that was effective or better
• not be subject to a development programme or trial period in relation to performance or attendance respectively
• not have been issued with a letter regarding being placed on a formal trial period because of their level of sick absence
• not have been issued with a disciplinary letter with a penalty prohibiting an application for a promoted post

Please can you discuss with your Line Manager before you apply to ensure you can be released from your current post if successful.