Support Engineer II-Ext AMZ24459.3
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Employer: Amazon Web Services Inc.
Position: Support Engineer II-Ext
Location: Dallas TX
Multiple Positions Available:
Provide advanced remote technical support to customers by
responding to difficult technical inquiries related to large and
production critical issues to propose solutions to and/or resolve root
causes of cloud network and/or system issues. Lead and oversee
documenting all varieties of corner case scenarios and troubleshooting
of workflows in AWS internal knowledge databases and create
tutorials how-to videos and other technical materials for the AWS
customer community. Navigate and configure complex Linux/Windows
systems and troubleshoot difficult issues. Apply advanced knowledge
of information science and technology to perform difficult network
troubleshooting of Amazon services using tools and technologies
including TCP/IP DNS DHCP routing switching LAN/WAN
traceroute commands iPerf dig commands and/or cURL. Execute
migrations of existing on-premise environments to AWS Cloud grow
clients existing cloud architecture by onboarding them onto new AWS
services and provide maintenance support by providing complex
technical assistance. Analyzing product and reports on support
performance metrics to measure support success service
performance and drive customer facing platform improvements. Acts
as a liaison between service development team and support
engineering team communicating customer feedback through tech
sync meetings for product and service improvement. Participate in bug
bash events to identify straightforward bugs and improve
documentation to support overall customer experience. Execute
customer code assessments and support customers in code
development to deploy customer applications on the AWS cloud.
(40 hours / week 8:00am-5:00pm Salary Range $113818 - $160000)
is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
A Bachelors degree or foreign equivalent in Networking Information Technology Engineering Computer Science Mathematics or any related field or related field and 3 years of experience in job offered or a related occupation.
Experience must include:
1. 3 years of experience with system administration and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s TCP/IP DNS OSI model routing switching firewalls LAN/WAN traceroute iperf dig CURL or related).
2. 3 years of experience with OS administration (boot process filesystems) and troubleshooting disk space issues booting issues and OS logs.
3. 3 years of experience with security in Linux (filesystem permissions).
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Position: Support Engineer II-Ext
Location: Dallas TX
Multiple Positions Available:
Provide advanced remote technical support to customers by
responding to difficult technical inquiries related to large and
production critical issues to propose solutions to and/or resolve root
causes of cloud network and/or system issues. Lead and oversee
documenting all varieties of corner case scenarios and troubleshooting
of workflows in AWS internal knowledge databases and create
tutorials how-to videos and other technical materials for the AWS
customer community. Navigate and configure complex Linux/Windows
systems and troubleshoot difficult issues. Apply advanced knowledge
of information science and technology to perform difficult network
troubleshooting of Amazon services using tools and technologies
including TCP/IP DNS DHCP routing switching LAN/WAN
traceroute commands iPerf dig commands and/or cURL. Execute
migrations of existing on-premise environments to AWS Cloud grow
clients existing cloud architecture by onboarding them onto new AWS
services and provide maintenance support by providing complex
technical assistance. Analyzing product and reports on support
performance metrics to measure support success service
performance and drive customer facing platform improvements. Acts
as a liaison between service development team and support
engineering team communicating customer feedback through tech
sync meetings for product and service improvement. Participate in bug
bash events to identify straightforward bugs and improve
documentation to support overall customer experience. Execute
customer code assessments and support customers in code
development to deploy customer applications on the AWS cloud.
(40 hours / week 8:00am-5:00pm Salary Range $113818 - $160000)
is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
A Bachelors degree or foreign equivalent in Networking Information Technology Engineering Computer Science Mathematics or any related field or related field and 3 years of experience in job offered or a related occupation.
Experience must include:
1. 3 years of experience with system administration and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s TCP/IP DNS OSI model routing switching firewalls LAN/WAN traceroute iperf dig CURL or related).
2. 3 years of experience with OS administration (boot process filesystems) and troubleshooting disk space issues booting issues and OS logs.
3. 3 years of experience with security in Linux (filesystem permissions).
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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