Senior Product Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!
Talkdesk is seeking a Senior Product Manager to lead the development and expansion of our Industries verticals portfolio. This is a high-impact strategic role at the heart of our growth strategy reporting into the Industries zone of our Product & Engineering team. Building on our strong momentum in verticals like Healthcare Financial Services and Retail this leader will spearhead our move into new markets such as Travel Hospitality and Utilities.
The ideal candidate brings familiarity with contact center and conversational AI software. They will own the full product lifecyclefrom market discovery and strategy to roadmap executioncrafting solutions that resonate deeply with each verticals unique challenges. This role offers the opportunity to shape the future of Talkdesks verticalized approach and drive value for customers and the business.
Duties and Responsibilities:
- Contribute to the vision and design of a next-generation customer experience platform;
- Create and maintain close relationships with our internal and external customers while working on our products for the financial services and insurance industry.
- Create processes to capture analyze leverage and share user insights;
- Work with engineering marketing and sales to build business use cases and define requirements for new feature enhancements products and services;
- Help to prioritize the product roadmap with engineering design marketing and sales;
- Collaborate with marketing and product ops to effectively launch new services features and enhancements (or deprecate existing ones).
Qualifications:
- Bachelors degree in business engineering or related field required;
- 4 years of Product Management experience;
- Solid understanding of relevant technology and tools including APIs cloud solutions and programming languages is preferred;
- Collaborative team player with strong communication skills including the ability to translate complex technical products and features into simple concepts and presentations;
- Advanced proficiency in english
- Strong sense of customer empathy to care deeply about customer problems and user experience;
- Ability to adapt to rapidly changing technologies and business needs;
- Understand the development and implementation of large-scale complex applications in a call center technology environment;
- Experience with banking and insurance is preferred
- Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands;
- Proven ability to take the initiative use consultative skills and build strong productive relationships.
Additional Note:
This position will follow a hybrid work model.
Work Environment and Physical Requirements:
Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
