Telecom Operations Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Telecom Operations Specialist Genesys Cloud Voice

Why Genesys Needs You

Connections matterespecially when urgency is critical. Our technology powers those moments creating Experience as a Service. At Genesys we own the services we deliver and words like scalability resiliency and automation are at the heart of everything we do.

What is Genesys Cloud Voice

Genesys Cloud Voice is an Internet-based telephony service hosted on Amazon Web Services (AWS). Built on microservices it powers a carrier-grade voice platform that delivers over 105 million calls and 230 million billed minutes each monthand growing.

Youll work in a fast-paced startup-like culture where innovation experimentation and change are constant. Learn more about Genesys Cloud Voice here.

A Successful Telecom Operations Specialist Will...

• Be detail-oriented and collaborative across teams

• Thrive in a high-performance fast-paced environmentlearn

• Manage tasks and goals independently with a self-starter mindset

• Bring a positive attitude and willingness to take on new challenges

• Stay customer-focused and proactive when issues arise

• Demonstrate strong communication skills (verbal & written)

• Be a solution-oriented problem solver

• Create and update processes to improve customer experience

• Follow established procedures with consistency and accuracy

Major Responsibilities & Activities

• Facilitate customer number porting and purchasing with providers

• Communicate order status to customers via email in real time

• Enter and manage order data in carrier systems with high accuracy and timeliness

• Maintain accuracy and compliance with company and industry standards

• Manage create and coordinate requests across multiple databases

• Diagnose and resolve issues with telecom providers

• Monitor telecom utilization and assist with capacity planning

• Communicate regularly with colleagues and management

Additional Expectations

• Participate in daily stand-ups to share progress challenges and ideas

• Support Customer Care with escalations and case resolution

What Kind of Team Are We

Were a collaborative knowledgeable and supportive group. We help each other solve challenges share expertise and celebrate wins together.

Minimum Requirements

• Bachelors degree or equivalent experience

• Proven project management experience with successful delivery

• Proficiency in Microsoft Office; intermediate Excel skills preferred

• Experience with carrier telecom operations (number purchasing porting provisioning)

• Strong communication skills (verbal & written)

• Solution-oriented problem solver

• Self-motivated and able to work independently

Ideal Candidates Will Also Have:

• Experience with telecom provisioning carrier support and number porting

• Knowledge of telecom regulations

• Familiarity with AWS-hosted services or microservices environments

• Project management expertise

Benefits:

• Stability of a multinational company and the flexibility/speed of a startup company.

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.

• Keep you in the loop: Complete support and transparency from our global/local leaders.

• An A-team: Talented and experienced professionals you can grow professionally with.

• An open & inclusive community.

• Career development: We will support your professional growth because your goals are important to us.

• Flexibility: we are open to candidates being eventually office based in Budapest remote workers long term or a mix of both but Hungary based.

• Empathy: your well-being is our priority. You will have extra days off in August and October and extra time off to volunteer to help a cause close to your heart.

• Cafeteria health insurance life insurance learning center to improve yourself language courses gym vitamin bar company cafe with our own barista.

• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.