Job Description Summary

Job Description

What you will do:

Lead day-to-day support operations for Enterprise Analytics solutions supporting Finance Treasury Sourcing and Payroll ensuring stable high-quality and business-aligned service delivery.

Coordinate and oversee a large contractor support team driving operational discipline issue prioritization escalation management and service performance across the enterprise analytics landscape.

Lead monitoring and support of data pipelines ingestion processes orchestration jobs and reporting dependencies ensuring timely identification and resolution of failures delays and data outages.

Oversee data availability latency completeness and accuracy monitoring for critical enterprise datasets and reports with strong focus on business continuity and close-period readiness.

Lead functional data audit and reconciliation support across source-to-report flows partnering with business audit and technical teams to validate data integrity and resolve data exceptions.

Drive data issue analysis and resolution coordinating root cause analysis and recovery actions across source applications engineering teams reporting operations and business stakeholders.

Oversee reporting operations performance and availability ensuring critical reports dashboards and reporting services remain reliable and performant for end users.

Lead end-user support and communications for report issues access concerns data questions and known outages or delays ensuring clear proactive and timely communication to impacted users.

Provide operational leadership for monthly quarterly and annual financial close support ensuring heightened monitoring rapid issue triage and strong cross-team coordination during critical close windows.

Ensure SOX audit readiness and support including operational process discipline evidence management documentation and support for internal and external audit requirements.

Partner with development and engineering teams on code optimization and performance tuning to improve pipeline stability report performance and overall supportability of analytics solutions.

Collaborate closely with Finance COE upstream source system teams downstream application teams reporting operations teams and platform teams to improve end-to-end service reliability and issue resolution.

Support release management collaboration including release readiness production validation deployment coordination and post-release stabilization for changes impacting enterprise analytics services.

Drive continuous improvement across support processes post-mortem reviews SOPs monitoring issue prevention and service delivery practices.

What you will bring:

Bachelors degree from an accredited university or college or equivalent knowledge and experience.

Advanced experience in Data & Analytics analytics/reporting support enterprise data operations or digital technology application support.

Demonstrated experience supporting enterprise reporting and analytics solutions in a complex business environment.

Good understanding of financial processes with experience supporting analytics or reporting solutions used in financial close controllership finance operations treasury sourcing or payroll-related processes.

Experience coordinating operational support in environments requiring strong incident management issue resolution stakeholder communication and service level performance.

Working knowledge of data pipelines data quality monitoring reporting operations and enterprise support models.

Experience supporting applications reports or data environments with SOX/compliance requirements.

Proven ability to work across global matrixed teams and drive outcomes without direct people leadership.

Strong analytical problem-solving and decision-making skills with ability to manage multiple priorities in a business-critical environment.

Strong written and verbal communication skills with ability to communicate effectively across technical teams business users and leadership stakeholders.

What will make you stand out:

Experience supporting enterprise BI and analytics platforms such as Power BI Tableau OAS (Oracle Analytics) or similar reporting tools.

Strong understanding of enterprise analytics support disciplines including data pipeline monitoring data quality oversight reconciliation/audit support and reporting operations.

Strong understanding and experience with data platforms orchestration tools ingestion frameworks and operational monitoring capabilities such as Databricks and Airflow.

Strong understanding of the importance of data integrity timeliness and availability in supporting financial close and controllership processes.

Experience working in a SOX-controlled audit-sensitive or highly regulated enterprise environment.

Demonstrated ability to lead through influence across contractor teams technical teams and functional stakeholders in a matrixed organization.

Strong customer focus and ability to communicate calmly and effectively during incidents outages and close-period escalations.

Experience with release management production validation and post-release stabilization in analytics or enterprise data environments.

Familiarity with Lean Agile DevOps and continuous improvement practices.

Proven ability to identify recurring issue patterns drive root cause elimination and improve service resilience and operational performance.

Global mindset with experience collaborating across teams functions and geographies.

Additional Information