Technical Writer (Infra Side)

Alpharetta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Greeting

FULLTIME JOB

Title: Technical Writer (Infra Side)

Location: Alpharetta GA (5 Days Onsite)

Job Description:

POSITION SUMMARY: Ensure accurate concise and successful delivery of process technical documentation. The Senior Infrastructure Technical Writer is required for production of internal support documentation of Enterprise-class infrastructure and cloud platforms.

DOCUMENTATION FORMATS: Online knowledgebase and printed guides.

QUALIFICATIONS:

Four-year college degree preferably in Computer Science or English.
Ten years minimum experience producing technical documentation preferably in the systems/hardware and data center infrastructure IT areas.
Working knowledge of infrastructure server farms network communications protocols firewall security system/application monitoring WAN/LAN configurations.
Strong Visio diagramming skills/experience.
Excellent written and verbal skills. Must be able to build a rapport with infrastructure engineers working closely with them to produce comprehensive documentation that describes sophisticated distributed platforms for internal support staff consumers.
Excellent organizational and time management skills. Must be able to juggle multiple projects under tight deadlines while being flexible to accommodate shifting schedules.
Self-starter. Must be able to take projects and run with them with very little supervision. Must be analytical with a thirst for new technological knowledge. Proven track record of performing research and independent self-study as part of production of documentation deliverables.
Experience with running/hosting Teams meetings. Position requires hosting both large Teams meeting presentation-type sessions and smaller collaborative Teams meetings.
Knowledge/experience of documentation standards and processes with ability and willingness to collaborate with peers in the documentation team to develop and refine them.
Hands on experience working with ServiceNow Knowledge Base module a plus.

TOOLS / APPLICATIONS: Tools knowledge/experience in order of priority:

MS Visio
Microsoft Word
HTML or XML online authoring application
Adobe Acrobat
SharePoint
MS Excel
MS PowerPoint

Thanks & Regards

Naveen Lam Sr. IT Recruiter

E: @ T: *835

Conch Technologies Inc

Greeting FULLTIME JOB Title: Technical Writer (Infra Side) Location: Alpharetta GA (5 Days Onsite) Job Description: POSITION SUMMARY: Ensure accurate concise and successful delivery of process technical documentation. The Senior Infrastructure Technical Writer is required for production of int...