Technical Root Cause Analysis Engineer
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Job Location:
Auburn Hills, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
This role focuses on customer-symptom-driven root cause analysis for infotainment and connectivity systems. The engineer will investigate field issues reproduce failures analyze logs and drive structured problem-solving to identify and validate root causes.
Key Responsibilities 1. Customer-Symptom Driven Investigation (GIM Focus)- Analyze customer verbatims and translate into technical failure modes
- Support Red & Yellow GIM investigations
- Group issues based on customer symptoms to identify systemic causes
- Correlate warranty claims with fleet data
- Provide technical clarity in escalation/warroom discussions
- Reproduce issues on:
- Production vehicles
- Internal fleet vehicles
- Bench / HIL / VHIL setups
- Validate:
- Software version/build
- Vehicle configuration & variant coding
- Perform vehicle instrumentation and data capture
- Capture and analyze:
- CAN / LIN / Ethernet traces
- Infotainment application logs
- Bluetooth Wi-Fi cellular logs
- Crash logs and boot events
- Ensure traceability:
- Software versions
- Release timelines
- Vehicle architecture
- Correlate:
- Warranty claims
- Fleet complaints
- Returned parts data
- Identify cross-program patterns
- Analyze returned infotainment/connectivity ECUs
- Extract logs and validate software/configuration
- Perform hardware inspection & electrical validation
- Compare failed vs known-good units
- Coordinate with suppliers for deeper analysis
- Identify root cause type:
- Hardware
- Software
- Integration/configuration
- Environmental/usage
- Apply methodologies:
- 8D
- 5-Why
- Fault Tree Analysis
- Develop hypothesis-driven investigation plans
- Validate root cause with reproducible evidence
- Define corrective actions and validation criteria
- Ensure proper closure before GIM completion
- Work in high-pressure warroom environments
- Prioritize based on customer impact & warranty risk
- Provide concise technical summaries for leadership
- Identify risks of recurrence (pre/post SOP)
- Strong knowledge of infotainment & connectivity systems
- Experience with:
- CAN LIN Automotive Ethernet
- UDS diagnostics
- Understanding of OTA updates & flashing
- Strong log analysis across multiple domains
- Ability to correlate large datasets
- Comfortable with incomplete/ambiguous data
- Strong analytical mindset
- Vehicle instrumentation & debugging
- Bench / HIL / VHIL testing
- ECU log extraction
- Electrical diagnostics
- Experience with:
- 8D 5-Why Fault Tree
- Hypothesis-driven debugging
- Evidence-based validation
- Strong documentation skills
- Drive cross-functional collaboration
- Challenge assumptions with data
- Clear risk escalation
Pi-square technologies is a Michigan (USA) Headquartered Automotive Embedded Engineering Services company Synergy Partner for major OEMs and Tier 1s and their implementation partners in Automotive Embedded Product Development Projects Requirements Analysis Software Design Software Implementation Efficient Build Release Process and turnkey software V & V Services. We have more than 20 years of industry expertise with specialization in the latest cutting-edge automotive technologies such as Infotainment connected vehicles Cyber security OTA and Advanced Safety/ Body electronics.
