Manager, Field Service Technology

WM a Fortune 250 company is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence professionalism and financial strength. WM serves nearly 25 million customers in residential commercial industrial and municipal markets throughout North America through a network of collection operations transfer stations landfills recycling facilities and waste-based energy production projects.

I. Job Summary
The Field Service Delivery Manager is responsible for managing the efforts and execution of work that support end-user technology and devices. This position will foster a relationship between Digital and the end-user community. The Manager will be responsible for managing a team of Technical Analysts in their assigned area. The Candidate must have excellent communication and team-building skills.

II. Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department.

• Responsible and accountable for managing end-user technology support and operations activities in an assigned area.
• Collaborates with Market Area and internal business partners and other Field Service Delivery Managers to define project objectives develop detailed delivery plans schedules and resource plans.
• Plans technology initiatives and projects establishes priorities and monitors progress.
  Leads a team of Technical Analysts to establish and communicate common goals and direction for the team.
• Evaluates status and resource utilization and implements changes to improve the teams effectiveness.
• Oversees performance management and budget for managed service providers.
  Prepares status reports and presentations as necessary.
• Facilitates communication between peers team business partners and senior management.
• Mentors team members encourages career development and oversees overall team performance management.
• Acts as customer advocate while maintaining corporate policies.
• Provides World Class customer service to business partners.
• Travels up to 25-50% of the time.
  

III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

• Direct supervision of full-time employees including team leads and individual contributors.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelors Degree (accredited) in Computer Science MIS Business Administration or in lieu of degree High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Six (6) years of relevant work experience (in addition to education requirement).

B. Certificates Licenses Registrations or Other Requirements

• Preferred: Certifications: MCP ITIL CCNA PMP or Agile methodology.
• Preferred: Experience executing or directing Mergers & Acquisitions activities.

C. Other Knowledge Skills or Abilities Required

• In dept knowledge and skills in one or more of the following: Oracle HCM ServiceNow enterprise technology deployments analytic skills strategy development project management networking capabilities vendor management and general information technology knowledge.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is an office setting.

Benefits
At Waste Management each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

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