Service Desk Analyst

GSK Solutions

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profile Job Location:

Nashville, IN - USA

profile Monthly Salary: Not Disclosed
Posted on: 8 hours ago
Vacancies: 1 Vacancy

Job Summary

Job Title:

Service Desk Analyst (Onsite)

Location:

Nashville TN

Duration:

12 months

Pay Rate:

$25/hr on W2 all inclusive

Note:

Must be local to Tennessee / Reasonably close to NashvilleTN

Job Description

IT Call Center Experience preferred

  • Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

  • Printer Administration and Troubleshooting
    Server Print Queue and local Queues

Active Directory Management

  • Able to navigate Different OUs

  • Able to look up attributes

  • Able to reset password and unlock accounts.

iOS Management Support and Deployment

  • Setting up new phones/Ipads

  • Resetting iTunes accounts

  • Resetting network settings

  • Backup/Restore device data

Video Conferencing

  • Cisco WebEx

  • MS Teams

  • Cisco Presence video solutions

Network troubleshooting

  • Internal vs external

  • VPN

  • LTE

  • Wifi

Application Troubleshooting

  • Account permission

  • Compatibility settings

  • Browser vs installed

Remote support

  • MSRA

  • RDP

  • TEAMs

  • Webex

Hardware Deployment

ServiceNow

  • Ticket management

  • Ticket assignment

Recruiter Details:

Kris :

Lokesh: Eight three two - Nine nine zero -Two four two six

Sameer : Seven one nine two three nine Five five five five

About US:

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.

Job Title: Service Desk Analyst (Onsite) Location: Nashville TN Duration: 12 months Pay Rate: $25/hr on W2 all inclusive Note: Must be local to Tennessee / Reasonably close to NashvilleTN Job Description IT Call Center Experience preferred Able to handle ...
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Key Skills

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